Lost Headphone sound, no wireless controller volume controls. mic always muted

SquanchMeLose · Aug 17, 2018

Pretty new Xbox One S (3 months or so), but somehow my headphone sound is gone. I have tested with both iphone ear buds (they used to work plugged directly into wireless controller) and with a new headset with mic, and neither is working, but the sound works
for both when connected to other devices. I cannot access volume controls on wireless controller either. I have followed just about every guide out there with no luck.

Also, I've never messed with a mic before this new headset, but the mic icon on the Xbox is always muted, even though the mic is enabled in settings, and on from headset itself. (All privacy settings are pretty much allow everybody)

Any ideas would be appreciated.

:)

nc23nick · Aug 17, 2018

Amazon Prime Day - Wednesday 15th - "Bigger than Black Friday"

I will definitely get one of the newer versions of the Xbox controllers. Question. If I plug in my headphones into the controller, will it take control of the games volume or is it only a port for a mic?

I would also like to get a kindle fire controller.

And possibly Tomb Raider on the One.Click to expand...
Click to expand...

It does play the sound through the headphones! Confirmed by my boss yesterday!

Farscape247 · Aug 17, 2018

The newer controller

so far, every pair of headphones i have plugged into the controller have allowed mic monitoring, and you can directly control the mic monitoring volume via the side menu.

M3tal Daz3 · Aug 17, 2018

Check this link for a possible solution:
Xbox One Mic Not Working | Troubleshoot No Sound for Wired Headset

M3tal Daz3

Check this link for a possible solution:
https://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help

WUIJIBOBO

I avoid using the Xbox One controller headphone jack because I prefer having physical buttons to mute and adjust volume. If you don't spending a little bit of extra cash, I'd recommend picking up the Xbox One Stereo Headset adaptor or the Turtle Beach
Headset Audio Controller Plus. Both plug into the bottom of your controller, offer great sound quality and have physical buttons for muting your mic, and adjusting individual volumes for game audio and chat audio.

Hoskayra

Disconnect the headphones or disconnect the headphone cable from the bottom of the controller and reconnect it firmly.

Check the mute button on the headphone controls to make sure the headphones are not muted.

Illustration showing an arrow and a finger pointing to the mute button on the headphone controls.

Illustration showing an arrow and a finger pointing to the sliding mute button on the 3.5mm headphone cable.

Turn up the volume. If you use headphones connected to the 3.5mm port, go to Profile & system > Settings > Devices & connections > Accessories, then select your controller to adjust the audio options.

Make sure you have the latest software:

Update Xbox Wireless Controller: https://support.xbox.com/help/hardware-network/controller/update-xbox-wireless-controller

Information source (Credits): https://support.xbox.com/help/hardw...nnect y return a enchufar,auriculares conect% C3%A1ndolos%20a%20other%20control

Internet Expert

Once the headphones are connected, double-tap the guide button on the controller, and navigate to the bottom for headset settings.

You should find an adjustable headset volume setting. That will be the game volume in your headphones.

Please note that audio will still play from the TV even while headphones are connected to the controller. You can just mute your TV volume while using the headphones.

T00G3Y

as someone who ones one, the controller comes with a 3.5mm headphone jack which was plug and play. i bought the xbox stereo headphones which comes with an adapter for volume controls, muting etc

Lost Headphone sound, no wireless controller volume controls. mic always muted