Lost gold bars and purchased collections

Hi Birta
Sorry to hear that, this is a known issue. The best option is reach the solitaire collection team according to this article
https://microsoftcasualgames.zendesk.com/hc/en-...

Well, I did get my collections and gold bars back; however, I still get kicked out after completing a puzzle and do not get get the gold bars awarded for completion. Please find a fix for this problem.

Mine too! I had 38k gold yesterday and a bunch of downloaded collections. Today I only have 2400 gold and almost all of my downloaded collections are gone!

WTF Microsoft???? I paid for the premium version and it has lost my collections twice now...

I reset the game as StellateEight85 suggested. I don't recommend anyone else trying this and here is why:

The good news (if you can call it that):

*The game was working and not freezing...for one day. I opened the game to play today and it was freezing up. Again. No one should have to reset their game on a daily basis to be able to play it, or endure the following:

The bad news:

*All of the puzzle collections I had downloaded (and completed) went back into the collections that you can browse before "purchasing." Meaning each collection I previously downloaded needs to be downloaded again.

*After downloading a few collections they show that I have completed them, but my gold bars do not reflect those completions.

*Before resetting the game my gold bars were above 300,000. Now the gold bars are MINUS 120,000....so forget "buying" new collections.

If you reset a game, shouldn't it be just that? Everything back to how it was before you ever played it?

I came back to play Jigsaw today with the hopes that the game would be fixed.

Ha.

Fool me once......

I have 2 collections both stuck at 85% downloaded for 3 days now, will not download nor return gold bars paid for them!