Lost games due to computer repairs

Discus and support Lost games due to computer repairs in XBoX Games and Apps to solve the problem; My hard drive crashed and I installed a new one. I reinstalled windows 10. It seems my microsoft account is ok except for anything games I previously... Discussion in 'XBoX Games and Apps' started by JohnBeranek, Jan 9, 2022.

  1. JohnBeranek
    JohnBeranek Guest

    Lost games due to computer repairs


    My hard drive crashed and I installed a new one. I reinstalled windows 10. It seems my microsoft account is ok except for anything games I previously purchased in the play store. It does show them as owned but does not recognize the computer that was repaired. Can somebody help? I have been trying to resolve this for at least a week now.

    John

    :)
     
    JohnBeranek, Jan 9, 2022
    #1
  2. Jesse E' Win User

    Lost games due to computer repairs

    First check if windows 10 is up to date. Make sure your time and date are correct on your windows settings.

    There is an "Optional Updates" button in the smallest print. Kindly check and go to driver, and download the existing drivers needed. Then restart, plug in the Receiver. Go to the same optional updates, and updated the driver.

    Make sure that this is turned on "Receive updates for other Microsoft products when you update Windows" under Advanced Options

    Check for store updates: Start menu, select Microsoft Store > More > Downloads and updates > Get updates.

    If Updating the system doesn't help, I'll suggest you run a scan to check for problems and repair them.

    Press Windows + R, type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator. Next type sfc /scannow in Command Prompt window, and press Enter to start to scan and repair corrupt system files in Windows 10.
  3. Jesse E' Win User

    Lost games due to computer repairs

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I don't quite understand this line "It does show them as owned but does not recognize the computer that was repaired"

    Could you please elaborate?
  4. Jesse E' Win User

    Lost games due to computer repairs

    There isn't a go to receiver anywhere on my response. Kindly ignore the first part and run a scan to check for problems and repair them.

    Press Windows + R, type cmd, and press Ctrl + Shift + Enter to run Command Prompt as administrator. Next type sfc /scannow in Command Prompt window, and press Enter to start to scan and repair corrupt system files in Windows 10.
  5. Nursemorph Win User

    Lost games due to computer repairs

    Where did you see Go to receiver?
    Quoting your post here:

    "There is an "Optional Updates" button in the smallest print. Kindly check and go to driver, and download the existing drivers needed. Then restart, plug in the Receiver. Go to the same optional updates, and updated the driver."

    I'm guessing that advice is supposed to be about the controller USB receiver?
  6. JohnBeranek Win User

    Lost games due to computer repairs

    I am logged into the Microsoft store and it shows that Minecraft is owned. However, I cannot download it because the device (repaired computer) is not linked to the account.
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Lost games due to computer repairs

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