Lost gamertag after Xbox one purchase

Discus and support Lost gamertag after Xbox one purchase in XBoX on Consoles to solve the problem; I have had my gamertag on the 360 for 5+yrs. Now with that being said, I also havent needed to use my sign on info either for that amount of time since... Discussion in 'XBoX on Consoles' started by DuckyHercules15, Mar 2, 2015.

  1. Lost gamertag after Xbox one purchase


    I have had my gamertag on the 360 for 5+yrs. Now with that being said, I also havent needed to use my sign on info either for that amount of time since I have always just played from home. I just purchased the One and was setting it up when I came to the
    part where you sign on with your info. I typed in what I thought it was, thinking that if the password was wrong it would tell me, and it ended up giving me a new gamertag. I got online to see if I could retrieve me old gamertag and every effort takes me to
    the new gamertag. I deleted the new one from the console but it still shows the new one online and every thing I have tried has left me unable to locate and retrieve my original gamertag and friends. Is it completely gone?

    :)
     
    DuckyHercules15, Mar 2, 2015
    #1
  2. Zetec Andy
    Zetec Andy Guest
    Whats this lot worth?

    No the games great, ive given up with the xbox since microshaft lost my gamertag and gamer score in there system on friday night.
     
    Zetec Andy, Mar 2, 2015
    #2
  3. New Xbox One = missing games in download history.

    same here, I changed my gamertag and lost my purchase history..
     
    OoPotisGooDoO, Mar 2, 2015
    #3
  4. Lost gamertag after Xbox one purchase

    Hey there, 9 times out of 10 when this happens you've used the incorrect email. Do you still have an Xbox 360 with the gamertag still on it? You can double check the email that's associated with the account through the console. As I understand, it's impossible
    to associated two gamertags to the one email.

    Other than that, you can use the following link to help you track down the right email account:

    support.xbox.com/.../forgot-microsoft-account-solution
     
    DigitalAssassin, Mar 2, 2015
    #4
  5. zer0w1n
    zer0w1n Guest
    if you are assigned with a new gamertag upon signing, it could be that:

    -You are signing in with an email address (MSA) that has not yet been signed into an Xbox website or console

    -an issue with the MSA that you are using, it may have been deleted or removed due to inactivity, so when you sign into that email address, it is giving you a new gamertag like you have never used that email before

    but I highly suspect that you are simply signing in using a different email address. If you need further assistance, please contact support, and provide them your original gamertag. They may be able to verify your account and if possible, be able to provide
    your original MSA.
     
    zer0w1n, Oct 31, 2018
    #5
  6. zer0w1n Win User

    Lost gamertag after Xbox one purchase

    if you are assigned with a new gamertag upon signing, it could be that:

    -You are signing in with an email address (MSA) that has not yet been signed into an Xbox website or console

    -an issue with the MSA that you are using, it may have been deleted or removed due to inactivity, so when you sign into that email address, it is giving you a new gamertag like you have never used that email before

    but I highly suspect that you are simply signing in using a different email address. If you need further assistance, please contact support, and provide them your original gamertag. They may be able to verify your account and if possible, be able to provide
    your original MSA.
  7. DigitalAssassin Win User

    Lost gamertag after Xbox one purchase

    Hey there, 9 times out of 10 when this happens you've used the incorrect email. Do you still have an Xbox 360 with the gamertag still on it? You can double check the email that's associated with the account through the console. As I understand, it's impossible
    to associated two gamertags to the one email.

    Other than that, you can use the following link to help you track down the right email account:

    support.xbox.com/.../forgot-microsoft-account-solution
  8. BobMcFly247 Win User

    Gamertag / Account Games Bound

    1. There is no way to merge two gamertags.

    2. Any Microsoft account can only have one gamertag associated.

    3. Migrating a gamertag two a different Microsoft account will take over all digital purchases and subscriptions as they are bounded to the gamertag, not the Microsoft account. Any existing credits will not be transferred as they are bounded to the Microsoft
    account.

    4. When buying a new Xbox 360 the games being purchased with the migrated gamertag will still be available, but you should also consider to have the licenses transferred to the new 360 then. If course there is no transfer of save games possible.

    5. There is a difference in the license models of the 360 and the One. In the 360 digital purchases are bound to the console and the purchasing gamertag. On the One they are primarily bound to the purchasing gamertag. There is no license transferring on
    the One.

    So in summary, there is unfortunately no way to have both gamertags merged. To migrate gamertag 1 into account 2 you have to get rid of gamertag 2 which means the games purchased by gamertag 2 could get lost if not transferred to the new 360 then, purchases
    for the One will be lost anyhow by this. So for the One it would be best to have both accounts installed on the One and have the one set as home console for both accounts, so games purchased by any of the accounts could be played by both of them. For the 360
    the licenses of both gamertags should be transferred to the new 360 so both accounts are able to play them.

    But no merging of the accounts at all.
  9. OoPotisGooDoO Win User

    New Xbox One = missing games in download history.

    same here, I changed my gamertag and lost my purchase history..
  10. TrueBlue1981 Win User

    Cannot Download Gamer Profile

    Also, since I cannot sign in with my original GamerTag, I cannot transfer licences of my purchased games to my new GamerTag. So it seems, as I thought, every single game I've ever purchased in the past 8 years is gone. All my full games, arcade games and
    all my DLC is lost, unless by some miracle it becomes backwards compatible with the Xbox One.

    I also cannot transfer my game saves to the cloud for BC games, such as Gears of War.

    If this is the case, and I genuinely have lost all my purchases, I will, for the first time ever, be disappointed in Microsoft. I can't help but feel my profile "corruption" is their fault, or at least on their end. And I would like something done if I have
    indeed lost every purchase, because all that money.... wasted.
Thema:

Lost gamertag after Xbox one purchase

Loading...
  1. Lost gamertag after Xbox one purchase - Similar Threads - Lost gamertag purchase

  2. Lost Gamertag

    in XBoX Accessibility
    Lost Gamertag: I had to reset my Xbox One and now my gamertag is different and all progress lost. How do I get my old one back. It was linked to my email but now somehow doesn't exist and I'm paying for Xbox...
  3. I lost gamertag and I don’t know how to recover it with all my games attached

    in XBoX Accessibility
    I lost gamertag and I don’t know how to recover it with all my games attached: I can’t recover my gamertag 5d1a3e31-a3db-401a-a275-dbba3d61392d
  4. Lost my Gamertag used for 20 years

    in XBoX Accessibility
    Lost my Gamertag used for 20 years: I cannot access my Gamertag used for 20 years. The Hotmail account was created in 1998 and has only been used for the Gamertag. Recovery asks for Console ID for 360 and Xbox One. I have had a...
  5. Lost access to Minecraft after my Gamertag changed

    in XBoX Games and Apps
    Lost access to Minecraft after my Gamertag changed: I originally purchased Minecraft from Mojang in 2011. I migrated to a Microsoft account in 2021. A year or two passed, and I went to install Minecraft again, but when I tried to sign in I was...
  6. Lost the email for my gamertag

    in XBoX Accessibility
    Lost the email for my gamertag: I lost the email to my old gamertag and I want to know which email it is because I want my current account to be that gamertag. Is there any way to ask microsoft support and find out and retrieve...
  7. Need Assistance: Hacked Microsoft Account, Lost Gamertag and Minecraft Access

    in XBoX Accessibility
    Need Assistance: Hacked Microsoft Account, Lost Gamertag and Minecraft Access: My Microsoft account got hacked and deleted, so I made a new one with the same Gmail. Now, I can't access my gamertag and Minecraft Java account. I can still find my old gamertag, but I'm lost on...
  8. I CHANGED MY GAMERTAG AND NOW I LOST MY MINECRAFT ACCOUNT

    in XBoX Accessibility
    I CHANGED MY GAMERTAG AND NOW I LOST MY MINECRAFT ACCOUNT: Before i had a microsoft account with the gamertag MarioMartinat, so i was thinking that it was time to change it for mc bedrock i changed it 1 time, was bad, and i payed the second time, D4rkMRT...
  9. Can I recover the email of my lost account whilst only knowing its gamertag?

    in XBoX Accessibility
    Can I recover the email of my lost account whilst only knowing its gamertag?: Hello. I haven't had an Xbox in many years but upon purchasing a new one I faced a problem. I can (I believe) remember my old Gamertag, however, upon several login attempts, I have resulted in...
  10. Need help with transferring a lost Microsoft account with my old gamertag.

    in XBoX Accessibility
    Need help with transferring a lost Microsoft account with my old gamertag.: Hi, I used to have an Xbox One X and it stopped displaying video but at that time I didn't have enough cash to get it repaired so I had to get it recycled. It had my old gamertag and old Microsoft...