lost email/password

Hello Aden,

Thanks for reaching out to the forums. We see you have an issue with an account security. You can try the

lost account solution. If you know the gamertag you can request a call from support. If they cab "verify" the account. They can provide some information on the account.

When you go to Contact Us, follow these steps to request a call from support:

• Step 1 ----click on Contact us
  
• Step 2 ----under what you having trouble with select Subscriptions & billing
  
• Step 3-----under what is the issue I can't redeem a code then hit next
  
  Step 4 ----scroll down to select request a call
  

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



Hope this helps.

Brad

My sisters old xbox360e is very fun, she gave it to me a few years ago,however the last time i played was in june, i tried loging in today but it says add securitiy , the email provided doesnt work anymore, and she diesnt remeber anything about it. I wanna
play my games and tslk to my friends, what do i do -a sad 12 year old

Tks for the quick reply, will call in tomorrow. He also tried to create a new account but the system would not let him sign in under any another account.

.

Thank you for taking the time to reply to this thread.

You will need to be signed into a Microsoft account in order for you to be able to request a call back.

Since you don't have the necessary info to sign into your account, its recommend that you use an alternate account or

create a Microsoft account in order to be able to request a call back.

Once you get in-touch with an agent, you should still be able to request assistance for recovering your account.

I hope and this link can help you.