Lost Email and have no access to prior account.

You need the email to be able to access your old account, with the gamertag you will not have access to anything. So if you don't remember your email, unfortunately you already lost it.

Sorry to hear it. I'm afraid that account access via email/password is required to change information with your gamertag. If you have lost access to your email address I would recommend looking at the account recovery form to try and recover it

Hi Taavi

I recommend logging into the email address associated with the account. If you do not have access to the email account, then follow the recovery steps for that account.

Once you have then got access to the email address, follow the steps in our documentation here - https://support.xbox.com/en-GB/help/account-profile/manage-account/lost-password-solution

As I said I lost access to the email, but the last time i had access was in 2021, and i lost my original account in 2022, i dont know the months though.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Heather, if you've lost access to gamertag from your child's account, it means you've lost access to the account.

My question, you have the email from this account with this associated Gamertag, because only with the email account will you be able to recover, sign in or change the account password, regardless of whether it is in a family account.

I'll be waiting for your reply.