Lost content and progress on sea of thieves

Tudor Gheorghe1 · Jun 16, 2023

Hello, I was sent here by the support team from "sea of thieves". A little over a year ago I purchased the game, and played roughly 50 hours of it. In that time I gained a decent amount of progress and even paid real money for in game items. I decided to play the game again 3-4 days ago, but to my surprise all my progress and content was no longer there. I used my "----------------@gmail.com" email at first, so I decided to try this one as well. But they were both empty. I messaged sea of thieves support from both accounts, and they told me that they checked my account and nothing was deleted. So they decided to tell me that the reason I lost everything could be because of my gametag. This is exactly what they said "It isn't possible to lose progress/items in Sea of Thieves unless your pirate is deleted. I have checked your gamertag but there are no deleted pirates with progress on it. The only viable explanation is you being logged in with a different gamertag from the one that you have previously used"

:)

CarTzy

Hi Tudor Gheorghe1,

Thank you for waiting.

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

Please follow the steps below to reach out to our live support team.

Please use this link: Contact us | Xbox Support
Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
If not, please select the country/region it is showing and select the correct one among the list.
Make sure to use to check the available contact times of the support.
Select the "Contact Us" button
Select the drop-down menu options that will match your concern.
The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.

Mister Cazador

Hi there Roarshack69.

The official Sea of Thieves team made note of a similar issue to what you're experiencing regarding lost progress via the most recent Sea of Thieves: Launch Status Update
under "Characters losing details such as hair color/scars".

We do appreciate your patience as their team works on a fix. In the meantime, we hope you're still able to enjoy the game.

Hyper x Vacuumz

I’m excited for some new content brought into Sea of Thieves! Such a great game.

Mister Taurus

Heya!

You should see that content appear in your Xbox messages or in an email.

Keep in mind that at this time the Sea of Thieves devs have promotional content turned off and it may not appear in-game until the issue
with that content is fixed.

For more info and updates check out the Sea
of thieves status update page!

Mister Getafix

Heya!

You should see that content appear in your Xbox messages or in an email.

Keep in mind that at this time the Sea of Thieves devs have promotional content turned off and it may not appear in-game until the issue with that content is fixed.

For more info and updates check out the
Sea of thieves status update page!

Lost content and progress on sea of thieves