Lost birthday gems

Hello ElfinWalnut064,

From the FAQ:

What are MyVIP Perks?



MyVIP Perks are a new way we’re rewarding our members for special milestones or occasions. These include but are not limited to your birthday or anniversary with Xbox Live Rewards, reaching a new MyAchievements tier, increasing your Gamerscore, or completing
a new MyChallenge. Please note this is just the initial round of perks we’ll have available for our members, as we’ll be adding even more in the future.


Sometimes a MyVIP Perk will be a special offer just for you, and sometimes it will be a special Reward, like MyVIP Gems. But the most important thing about MyVIP Perks is you must claim them on the MyRewards page within 60 days or they will expire. We’ll
send an email to let you know you have a perk waiting for you, plus put a special alert on the MyRewards page, so make sure to either check your email or the site often!

You can read more about MyVIP Perks in our Terms and Conditions.



Since you did not claim this perk within 60 days, that perk has now expired.

Hello Brainpicker25,

We only recently re-introduced Birthday Gems with the creation of Gems in October. For the past few years, we have not given Credits for Birthdays. Since your birthday that you have input in your Xbox is not this month, you have not received Birthday gems.

Hello Brainpicker25,

We only recently re-introduced Birthday Gems with the creation of Gems in October. For the past few years, we have not given Credits for Birthdays. Since your birthday that you have input in your Xbox when you created your account is not this month, you
have not received Birthday gems.

Hello ThiagoSantos97,

Your event in October was your Xbox Live Rewards Anniversary, not your Birthday. Since Gems were only created in October, it would not be possible to award them for activity before they existed. We see that both the Anniversary and Birthday Gems were claimed
successfully, and listed as such on your MyRewards Gem statement.

As support stated in your last thread - https://forums.xbox.com/en-US/thread/27d91320-4ca3-4881-8178-75f32be2639a - the birthday you entered when you created your account
was not entered for this month. So you won't receive one this month. Your birthdate is determined by what you entered when you created your Xbox account, not the date of your Microsoft account. Once an account is created, it is not possible to change the birthdate
you entered.