Lost all Star Club progress

MyVip progress is reset on a yearly basis. The last reset was January 1st, 2017 and all users lost their progress (you keep your achieved stars). You then spend during 2017 and get a new star rank in 2018 based on 2017 spending.

That is the normal yearly reset. MyVip spending progress is reset every year and runs from January 1st to December 31st.

Hello Remm Baltyre,

MyVIP is recalibrated every year. From our FAQ:

Will my Star Rank change from year to year?

In September 2015, a year after we first launched MyVIP, we re-evaluated the program and made adjustments where necessary. In order to respond to our growing membership numbers and expanded regions, we adjusted the levels of MyVIP to better focus on offering
additional monthly missions and other ways to earn for more members around the globe.

Based on community feedback from our members, there was some confusion about when and how MyVIP would be recalibrated on a yearly basis. In order to simplify and streamline the process, and to let you know exactly how much time you have to build your rank,
moving forward we will recalibrate your Star Rank progress based on the calendar year. That means you currently have until December 31, 2017 to boost your starting 2018 MyVIP Star Rank, which will be based on your overall spend between January 1 to December
31, 2017.

In the future, we will consistently recalibrate your MyVIP Star Rank based on your calendar year spend from January 1 to December 31. We are also focused on adding even more ways to Reward our most loyal VIP members with additional special offers and VIP
Exclusives events. Check out MyMissions for all of the most current ways to earn!

Based on your spending from September 2015 - December 2016, you were placed in your current MyVIP rank at the beginning of 2017.

Hello Chimera30,

I can confirm that our other team working on that deposit issue were able to perform a deposit on your account. Regarding your progress, we recalibrate MyVIP on a yearly basis. We take your spending from the previous year (September 2015-December 2016),
and place you in a starting MyVIP rank based off your eligible spending over the course of the year. We then set your progresss to a default value.

Moving thread to Gaming on Windows for proper support.