Lost all purchased jigsaws

Discus and support Lost all purchased jigsaws in XBoX on Windows to solve the problem; Immediately after new Microsoft app was applied last Friday, I lost all my purchased jigsaw and completed games. I have retained my points. The sounds... Discussion in 'XBoX on Windows' started by AMT73, May 26, 2020.

  1. AMT73
    AMT73 Guest

    Lost all purchased jigsaws


    Immediately after new Microsoft app was applied last Friday, I lost all my purchased jigsaw and completed games. I have retained my points. The sounds comes on every time you open Jigsaw which is very annoying even though the settings music and sound effects
    are set to zero. Other forum responses talk of re-set the app (which I've done) but I'm not game to re-set the Xbox. I don't know how to back up my points and my one newly purchased jigsaw. Two completed jigsaws show on startup - I have done hundreds.
    Also the available jigsaw collections now are different. I wish Microsoft would explain when they make these changes to the app. So can someone tell me how to backup purchased and completed jigsaws onto my desktop (Windows 10)? Then I might be brave enough
    to delete and re-install the Jigsaw. I'm not a gamer, just love the card games, mahjong and jigsaws

    :)
     
    AMT73, May 26, 2020
    #1
  2. vrNoDrxp Win User

    Lost all collections in Microsoft Jigsaw!

  3. Margaret #MrMilo Win User

    Microsoft Jigsaw

    This week, in Microsoft Jigsaw, I've lost access to all my previously purchased Jigsaw Classic Games. How do I restore them? I am a Premium Member.
  4. VinOth_VingO - வ஠Win User

    Lost all collections in Microsoft Jigsaw!

  5. DorettaEntsminger Win User

    Lost all collections in Microsoft Jigsaw!

    I buy puzzles and they disappear never to return unless I buy them again.
  6. steigerm Win User

    Lost all collections in Microsoft Jigsaw!

    Thanks.

    Did a reset of Jigsaw.

    Result: Collections are still missing and now also all finished collections are missing.

    Statistics are wrong too.

    It displays a total of 5 collections finished which is totally wrong.

    Edit: After downloading some of the free collections it seems that the finished levels are displayed correctly. So the results must be stored somewhere.
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Lost all purchased jigsaws

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