Lost all of my current collections

A couple of days ago it froze and took forever to load. Once loaded it had removed all but three of my collections (2 of which I had completed) and my points were gone. I uninstalled it and re-installed it and it wouldn't load at all. Tonight/morning I
re-re-installed it and I have my points but only 2 of my collections, both of which I have completed. I don't want to re-purchase the collections I lost, and what's more I don't want to have to re-do those puzzles I had already completed. How do I get back
to where I was before? And for the member who wanted to remove completed puzzles, this worked for me:

Do the following at your own risk (however, it worked for me).

1) Go to File Explorer for C: drive

2) Search for "DownloadedPuzzles" (don't type " and it is case sensitive)

it should be in C:\users\(login)\AppData\Local\Packages but mine are gone

3) Your list of puzzle collections should be there.

4) Delete the collections you are finished with.

:)

 

Lost gold and puzzles

I have completed about 20 collections with over 100,000 gold bars. When an update was done to my computer, I lost all my gold and most of the collections went back to the uncompleted collections. How can this be fixed?

 

lost points and games

This is the second time this happens! I lost all my gained points as well as collections I purchased. In the few collections which appear I lost all the games I played. What do I do?