Lost all but two of my collection. Puzzles will not download.

Although I haven't run into your exact problem yet, I have had a problem with downloaded collections: I've completed all the Cityscapes (one of the two free downloadable collections, Food being the other) puzzles on both easy and medium, but did not get
credit in the stats for completing a collection. I've also completed all the Food puzzles on Easy, gotten the Hungry for Puzzles achievement, but did not get credit for completing that collection, either.

Until I have a chance to fully verify that Landscapes and Wild Animals can be completed and that Cityscapes and Food cannot, I'm going to hold off spending my gold on the other collections, or will buy the cheapest one to start off with.

As part of my troubleshooting, I've played everything on Easy two or more times, so I've got some extra gold to burn if I have to delete and rebuy a collection.

Although there isn't a delete function through the normal user interface, I've looked at the user directory folder structure, and there are folders and files for downloaded collections. At some point I'll probably attempt to manually delete and then redownload
a collection to see if that fixes the issue I'm having.

My laptop bit the dust. I want to play my puzzle collections on my desktop but it won't update nor download the puzzles either.

You realise that was a completly different person that it worked for. My issue has never been fixed but have been told its something that is being worked on

Please completely close the app by pulling it down to the bottom of the screen until it flips. Then restart the game. If this does not resolve the issue, please select Restart on your device (not Shut down) and try to start the game after rebooting.

I'm sorry to hear that the issue still persists for you, WOWTorm. We are indeed still investigating the issue of Premium users not being able to access their Collections. If you have not done so already, please contact us through Facebook so that we can
gather more information.