Lost account/sign in

Hi, my young son altered the sign in about 2 years go but luckily kept the xbox signed in. Well xbox died so have just bought the xbox s, and yeap cannot sign in! I have my invoice for live via paypal, but nothing I do lets me sign in even on the laptop
I have now been locked out of chat support as for some reason that is playing up. Well this is driving me crazy as I wouldnt have worried but have bought games rather than on disc. Can anyone advice please.

:)

 

How to Troubleshoot profile-password errors

It is possible to restrict access to your Xbox LIVE profile from any console by making it necessary to use your Microsoft account password to sign into your profile.

You may encounter the following errors when you try making your password necessary for sign-in:

• "Sorry, there was a problem requiring your password for sign-in on other consoles. Your password is still remembered for other consoles. Try again later, or try requiring password on sign-in from www.xbox.com. Visit xbox.com/security if you think someone else is accessing your account."
  
• "Sorry, there was a problem requiring your password for sign-in on this console. Your password is still remembered on this console. Try again later, or try requiring password on sign-in from www.xbox.com. Visit xbox.com/security if you think someone else is accessing your account."

Solution: Set a password requirement on Xbox.com

1) Click My Account

2) Go to Settings & Preferences

3) Select Xbox 360 Profile Protection

4) Sign in using your Microsoft account (email and password associated with your Xbox LIVE account). You will see the number of consoles that don't require a sign-in password to access your Xbox LIVE profile.

5) Click Protect Profile. This will make it necessary to download your profile again using your Microsoft account before it can be used on any console. All previous copies of your profile will not work, and any changes or achievements that had not yet been saved to Xbox LIVE will be lost.

Important: If you feel that your password has been compromised, you can change your Microsoft account password by following these steps:

1) Sign into accounts.live.com using your Microsoft account.

2) Got to Account Information, and next to Password, click Change.

If you are unable to set a sign-in password on Xbox. com, you should check the Xbox LIVE service status.

If the Xbox LIVE service status is up and running, you should repeat the process later.

If the problem persists, contact Xbox Support.

 

Can i get my old account back?

I would sign in then the little screen and said to put my email on my other account and wouldn't let me sign now I lost my account and still has Xbox live gold

 

Hi

Can you please try using the
Forgot Microsoft account support page hopefully this will assist you with recovering the account, if you already know the Email address but not the account password then

this link will help you.

If you only know the account gamertag you could try reaching out to the
Xbox Support team here and select either the option to Chat with Xbox support or Request a phone call from support and if you can answer enough security questions about the account the may be able to help with recovering it.