Lost Account Information - Need to Locate account

Discus and support Lost Account Information - Need to Locate account in XBoX Accessibility to solve the problem; Hello I need to track down an account, the Xbox that the account was set up on was factory reset, the only information available is a gamer tag and... Discussion in 'XBoX Accessibility' started by LushernJaglal, Apr 29, 2021.

  1. LushernJaglal
    LushernJaglal Guest

    Lost Account Information - Need to Locate account


    Hello

    I need to track down an account, the Xbox that the account was set up on was factory reset, the only information available is a gamer tag and billing info for an active Xbox live subscription

    Please could someone assist

    Thanks

    :)
     
    LushernJaglal, Apr 29, 2021
    #1
  2. XBF Houmaidi O Win User

    Lost Account Information - Need to Locate account

  3. OndoyBahista Win User

    Lost account information.

    You need to be able to sign in on your account to modify information associated with it.

    Try this: https://support.xbox.com/my-account/microsoft-account/lost-password-solution
  4. SpyShadow Win User

    This feature is blocked per your Xbox live parental control settings

    Is this an error because you have the wrong account information? You might need to recover a lost account password if the parent forgot it.
  5. XBF Erick C Win User

    Não consigo redefinir minha senha de uma conta antiga (I can't reset my password from an old account)

    Hey there Guilherme,

    Thank you for reaching out to us on the forums, in regards to a lost account you would need to follow the steps to recovering your account. I understand the frustration of not being able to fully recover the account due to some missing information but it
    is necessary to enter as much correct information as possible for better chances in recovering the account.

    The final step in recovering the account is going through the Account recovery form so you would need to fill this in correctly in order to recover the account.

    Take a look at the following support links for more information on recovering a lost account.


    I hope this helps.
  6. medium bloke Win User

    Account Problems/Lost Information

    Don't panic! This has happened to a lot of people. The messaging and friend services are currently down, and are being fixed.

    -

    Refer to this link to check the service alerts and get updated on the progress towards them being fixed:

    support.xbox.com/.../xbox-live-status
Thema:

Lost Account Information - Need to Locate account

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