Lost Account (Forgotten email needed to download the profile.)

Discus and support Lost Account (Forgotten email needed to download the profile.) in XBoX on Consoles to solve the problem; Hi. My name is Nate. I'm currently using an ancient gamertag I made on this, the current email I use for business, transactions, and other matters of... Discussion in 'XBoX on Consoles' started by TH3 D34DP001, Jun 3, 2016.

  1. TH3 D34DP001
    TH3 D34DP001 Guest

    Lost Account (Forgotten email needed to download the profile.)


    Hi. My name is Nate. I'm currently using an ancient gamertag I made on this, the current email I use for business, transactions, and other matters of importance. I dusted off my Xbox 360 that I gave to my little sister years ago (with all information save
    for her own personal account, wiped from the drive). Now that she's upgraded to a PlayStation console, I've felt that I could play some of my old favorite games on my old console.

    My old account, Teh Emo Neko (I was very young, please don't comment on the name), was deleted from the drive. And I have completely forgotten the email I used to create the account in the first place. But I often used the same password for most of
    my accounts I made for various sites back then. I have bought many DLC and full games from the Xbox Marketplace, and I am completely unable to access them, so it's important that I recover this account. I have tried contacting support directly, but when I
    sign in, I'm greeted with this.

    https://i.gyazo.com/d17b27dcf7244011efa285c56d7b8343.png

    No, your eyes are not tricking you. I am completely unable to access customer support because it won't accept a lack of a first and last name, and I cannot input this information because it's grayed out. So I tried to create another Microsoft account, with
    "backup" suffixed at the end of my usual email. But I am unable to create it, because it's requesting a phone number, and I currently do not have a phone. Posting in these forums is the only hope I have left and if I do not access and fully
    recover my forgotten account soon, legal action will be considered.

    To put it shortly, I made legitimate purchases through the Xbox Live Market through an old forgotten account, and I am completely unable to access it,
    or them due to Microsoft's negligence of account and security support.

    Note: I will not accept links to support.xbox.com as a legitimate form of assistance.

    :)
     
    TH3 D34DP001, Jun 3, 2016
    #1
  2. I lost an account.

    Do you remember you Xbox Account email and password associated with the account you lost? If so, sign out of the profile you are logged in to. Then go to sign in and scroll down to download profile. Follow the steps given, login in using the account you
    lost's email and password, and download your profile. Then you can go to the marketplace and re-download anything that is not there.
     
    coriell.jacob, Jun 3, 2016
    #2
  3. xbox360italy
    xbox360italy Guest
    xbox360italy, Jun 3, 2016
    #3
  4. KieranRea
    KieranRea Guest

    Lost Account (Forgotten email needed to download the profile.)

    Hello,

    I am very sorry to hear about this, but there is no way to log into a Microsoft account unless you know the email address to said account. I am also aware of the huge flaw in the way Microsoft handles things like this as they do not have any phone support
    for this, so there isn't much you can do.

    As for why the system is not letting you input a name, that would be a fault on MS's end and I suggest you try again.

    If there's anything else I can help with please let me know.
     
    KieranRea, Jun 3, 2016
    #4
  5. KieranRea
    KieranRea Guest
    KieranRea, Jun 3, 2016
    #5
  6. TH3 D34DP001
    TH3 D34DP001 Guest
    Didn't I just say that I am not accepting links from support.xbox.com? Please read before you reply to threads.
     
    TH3 D34DP001, Jun 3, 2016
    #6
  7. You can also try contacting official support via the phone and see if you can verify some of the account info so that they can help you in recovering it. If you live in the US or Canada the number is 1-800-4MY-XBOX, otherwise use this link:
    support.xbox.com/contact-us
     
    HyruleBalverine, Oct 31, 2018
    #7
  8. TH3 D34DP001 Win User

    Lost Account (Forgotten email needed to download the profile.)

    Didn't I just say that I am not accepting links from support.xbox.com? Please read before you reply to threads.
  9. KieranRea Win User

    Lost Account (Forgotten email needed to download the profile.)

    Hello,

    I am very sorry to hear about this, but there is no way to log into a Microsoft account unless you know the email address to said account. I am also aware of the huge flaw in the way Microsoft handles things like this as they do not have any phone support
    for this, so there isn't much you can do.

    As for why the system is not letting you input a name, that would be a fault on MS's end and I suggest you try again.

    If there's anything else I can help with please let me know.
  10. KieranRea Win User

    Lost Account (Forgotten email needed to download the profile.)

  11. HyruleBalverine Win User

    Lost Account (Forgotten email needed to download the profile.)

    You can also try contacting official support via the phone and see if you can verify some of the account info so that they can help you in recovering it. If you live in the US or Canada the number is 1-800-4MY-XBOX, otherwise use this link:
    support.xbox.com/contact-us
  12. Georges C. Win User

    How to find the emails that are connected to one account ?

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community

    Hello Aj, since you don't remember the email from the account, you should try to remember what the account is or follow the steps below to see if you can find the email you used for the account.

    Xbox Support can’t provide this information, even if you know your Gamertag.

    If you've forgotten your password, the Lost Password Solution link can help:

    https://support.xbox.com/en-US/help/account-pro...

    If you've forgotten your account/username/Gamertag and if you’ve forgotten which email address see the Lost Account Solution link:

    https://support.xbox.com/en-US/help/account-pro...
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Lost Account (Forgotten email needed to download the profile.)

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