Lost account / 2 accounts on 1 email?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this JAYDUDE1500

Is not possible to have two Microsoft accounts with the same Microsoft domain. Probably you used a similar email but using a different Microsoft domain.

As you’re not able to access to that Xbox anymore, you may need to proceed with the account recovery form:

https://account.live.com/acsr

Also, you could try alternative methods to recover your account here:
https://support.microsoft.com/en-us/account-bil...

Hey there!

Thanks for the support message.

It sounds like more then likely you actually forgot the Microsoft account email for your older Gamertag. Please go ahead and reach out to Xbox Official Chat or Phone support by going to
support.xbox.com/conctact-us and let them know you forgot the email for your account.

Cheers!

• Thank you for the response.
  
  My account is not "lost". I can log into it on Xbox live and on the forum. (i posted this question from "account 2". I however cannot log into it on the Microsoft page, because it logs me into account 1, using account 2's email.
  
• If I use email 1 or 2 on Microsoft page, it logs me into account 1.
  
• account 1 email logs me into account 1 on xbox
  
• account 2 email logs me into account 2 on xbox
  
• I don't want account 2. but i want to use email 2 for account 1. for everything.
  
• Email 2 is not listed as an alias on account 1. but that's the email my verification code goes to from account 1 and 2.
  
• Anytime I use a code for account 1 or 2 it just logs me into account 1 on Microsoft.
  
• Even while on this forum for account 2, I click "my Microsoft account" and it take me to account 1.
  

Thanks for responding Brad!!

If I can swap the email on the desired Xbox account to the email of the undesired Xbox account then there is no need for Epic to change anything because the undesired email is currently associated with that Epic account... They don't seem to be capable
or unwilling to update the database values.

To be clear I have:

Xbox account 1 with email 1 [desired account]

Xbox account 2 with email 2

Epic account with an undesired Xbox account associated with email 2 (Xbox account 2)

I want to update Xbox account 1 to have email 2 and don't care what happens to Xbox account 2.

Your instructions have update the email then delete the account but, there is little chance that could work because two different Xbox accounts will be pointing to the same email...Doubt if that is possible.

Is it possible to delete the undesired Xbox account and then reassign the desired Xbox account's email to the undesired's email address?


in my example:

delete Xbox account 2 update Xbox account 1 with email 2

Now Epic association with email 2 points to the desired Xbox account 1 updated to email 2...

Thanks again!!

Hey there BTTExR4G3x! This is a pretty old thread. If you're still unable to DL that profile this morning, please make a fresh thread and we'll be happy to take a look!