Lost access to Xbox Game Pass

Discus and support Lost access to Xbox Game Pass in XBoX on Consoles to solve the problem; I have Xbox Game Pass set up as a recurring payment. Payment went through on 18/06 but I lost access to Game Pass on the following day. Under my... Discussion in 'XBoX on Consoles' started by Lappcat, Jun 27, 2018.

  1. Lappcat
    Lappcat Guest

    Lost access to Xbox Game Pass


    I have Xbox Game Pass set up as a recurring payment. Payment went through on 18/06 but I lost access to Game Pass on the following day. Under my account info, payment is listed as 'pending'. I have changed the payment method but I'm getting an error when
    I try and 'join' Game Pass. Hope you can assist as I have no idea what has happened. XBox ID is ''.



    Regards

    :)
     
    Lappcat, Jun 27, 2018
    #1
  2. RMH 004
    RMH 004 Guest
    Others have reported this issue

    Lost access to Hot Wheels last night, reinstalling it doesn't help either. I own the Expansion Pass. Other players have posted in the XBOX Community section that they can't access it either. This seems to be an issue on Microsoft's end.
     
    RMH 004, Jun 27, 2018
    #2
  3. onyxishere
    onyxishere Guest
    Xbox live marketplace error?

    Sorry to hear that you've lost access to your old account. Unfortunately this does mean that you've lost access to any and all content that was purchased along with it as well.

    You will have to repurchase the season pass or dlc with this new account, I'm afraid.
     
    onyxishere, Jun 27, 2018
    #3
  4. Hyzrah
    Hyzrah Guest

    Lost access to Xbox Game Pass

    Hello, Lappcat.

    I would contact Xbox Support, as they would be able to explain why this issue is occurring and give you a reasonable explanation. You can contact them via phone or chat. The Xbox Live support phone number is: 1-800-469-9269. You can chat with someone about
    this issue at: Contact Us | Xbox Support

    Hope I could help!
     
    Hyzrah, Jun 27, 2018
    #4
  5. Hyzrah Win User

    Lost access to Xbox Game Pass

    Hello, Lappcat.

    I would contact Xbox Support, as they would be able to explain why this issue is occurring and give you a reasonable explanation. You can contact them via phone or chat. The Xbox Live support phone number is: 1-800-469-9269. You can chat with someone about
    this issue at: https://support.xbox.com/en-US/contact-us

    Hope I could help!
  6. JohnHeatz Win User

    Game Pass Ultimate for PC not appearing in the Xbox App

    Just bumping this to see if anyone can help. Even, my game saves got corrupted and lost the progress I had on them, not sure if it is related, but it happened coincidentally after I lost access to Game Pass...
  7. Nursemorph Win User

    xbox gold subscription recognised on console but can't load games?

    If you downloaded games through the Game Pass Ultimate, then you will have lost access to them once you let it expire.....you can only play the games whilst a Game Pass subscription is active unless you actually purchase the games.

    Xbox Live Gold just allows you to play any Online components of games
  8. onyxishere Win User

    Xbox live marketplace error?

    Sorry to hear that you've lost access to your old account. Unfortunately this does mean that you've lost access to any and all content that was purchased along with it as well.

    You will have to repurchase the season pass or dlc with this new account, I'm afraid.
  9. PutinMckawkhner Win User

    Xbox not loading any apps/games

    Did the complete opposite, had 84 games owned and now have 21. Lost all my apps, lost the game pass, lost Xbox gold, and lost my other account. Fml
Thema:

Lost access to Xbox Game Pass

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