Lost access to Samurai Shodown Season Pass

TR Delight · Jul 25, 2019

Hello Xbox Community/Support,

i pre ordered Samurai Shodown and also redeemed the season pass through the Store.

Now i cant download the new character and the store is asking me to purchase the Pass again . I did check my billing and it is missing ?

Can someone pls help?

:)

XBF Amber M

Hey there,

We will be locking this older thread due to it being revived by a new post. If the issue is
on going, we recommend creating a new thread
detailing the issue at hand and any troubleshooting steps (if any) you’ve tried so far. We will be more than happy to answer any questions.

Thank you!

XBF Leo G

Hello TR Delight,

Thank you for keeping us updated. We understand that you purchased Samurai Showdown Season Pass, but the console is asking your to purchase the content again since it does not recognize that your account owns it. Does the season pass appear in
your game list on our website? We recommend

power cycling the console by holding down the power button on the console for ten seconds. Also, you can try

removing the account from the console and downloading it back. These troubleshooting steps will help your account re-sync it's information from Xbox Live. This includes your game and content licenses. If these steps do not resolve the issue, we recommend
following XBF Erick C's suggestion and contact the
Xbox Support Team.

The ambassadors, MVPs, moderators and volunteer moderators do not have the ability to look into a person's account for information. The Xbox Support Team do have these tools, and they can review the account's content. They will determine the best course
of action once they can confirm the license and transaction for the content are on the account. We will provide steps on how to contact the Xbox Support Team. Be sure to let us know the results!

How to contact the Xbox Support Team:

Click the Xbox Support Team link we provided
Select Billing & accounts in the category area
Select See other options
Select Charges on my account
Select Show contact options
Select Request a call from Support

Chuck the Biber

Same situation here I downloaded the season pass and now it says I have to purchase it again

JCS0N3

There’s a thread on twitter and got a link from there, hopefully they can help us with this issue.

I just submitted a support request, and will update here whenever I get a response.

https://twitter.com/jotamide/status/1161356286232915969?s=20

SteadyWolf2000

Yeah that's the thing, I have it installed supposedly but now in the store it says it cost 20$ even though through the link it shows that I own it.

Lost access to Samurai Shodown Season Pass