Lost access to my game?

Voltren Xytech · Jul 5, 2018

so i got annoyed that i couldn't play any of my save files on " Binding of Isaac: rebirth" ( because i didn't own the dlc anymore from splitting game sharing in January) so i bought the DLC yesterday. but come to find out even though i did own the game 1
week ago, now it says i dont own it and is try to get me to re-buy the game. i literally spent the last of my money on the DLC just to be blindsided by this event.

:)

GrubbiestEmu · Jul 5, 2018

Lost access to my gamertag.

Every gamertag has its own Windows Live ID. When you created the "Serdudds" gamertag you would have used another email address then the one you just created for Dawn of War 2. Try some to use some of your other email addresses to see if one of them is linked
to the gamertag you want. If not call customer support, give them the gamertag, and answer the security questions
they ask you to prove that it's your account, and have them provide you the right WLID.

ResultantDoor5 · Jul 5, 2018

Lost access to my gamertag.

Hello,

I recently purchased a game and tried to log onto my xbox. When I tried to log into my typical gamertag "Serdudds", it said I needed to recover my gamertag. I had recently purchased Dawn of War 2 which required me to create a windows Live ID which I needed
to sync to my xbox live account. Anyways, I used that ID to recover and it brought up a completely different ID, "" which seemed to be randomly generated at the time in Dawn of War 2. I can now no longer switch back to my original gamer tag
which has my friends list, save files and gamer points. Does anyone know how I can re-access this? It's pretty frustrating.

SpyShadow · Jul 6, 2018

Hello I am sorry that it seems your game has disappeared. Game sharing can cause unwanted difficulties if one is not careful, make sure you are signed into your account and that you have unfettered access to it. Please let me know what things have changed
since one week ago, it might help me deduce what has gone wrong.

Wolfie McG · Nov 4, 2018

First thing to do is to clear system cache to remove corrupted file on your system. Here are the steps to follow:

1.Remove the disc from your console. (Ignore this if digital)

2.Press the Xbox button to open the guide.

3.Select System > Settings > System > and then Storage.

4.Select Clear local saved games.

Note Selecting this option will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally.

5.Select Yes to confirm.

Wolfie McG

First thing to do is to clear system cache to remove corrupted file on your system. Here are the steps to follow:

1.Remove the disc from your console. (Ignore this if digital)

2.Press the Xbox button to open the guide.

3.Select System > Settings > System > and then Storage.

4.Select Clear local saved games.

Note Selecting this option will not delete any games or progress you have saved in the Xbox Live cloud. It will only clear data you have saved locally.

5.Select Yes to confirm.

SpyShadow

Hello I am sorry that it seems your game has disappeared. Game sharing can cause unwanted difficulties if one is not careful, make sure you are signed into your account and that you have unfettered access to it. Please let me know what things have changed
since one week ago, it might help me deduce what has gone wrong.

Haxrael

it isnt showing in the payments section, but i litterly bought the game, i have the proof of buying.

can something like that happen? i lost access to my game and my in game name changed, the access to my game is completely lost..

MEGideon

I already spoke with customer support they said because two-factor authentication is turned on the only way into the account is with a password. Since I don't know the password the account is basically lost.

AridLizard

I lost my password and because two factor is turned on I can't use the password recovery feature.

try this link https://support.microsoft.com/en-us/help/17875/microsoft-account-reset-or-recover-password

if that doesn't work go to
https://support.xbox.com/en-US/contact-us

Select Billing & accounts in the category area

Select See other options

Select How to protect my account

Select Show contact options

Select Request a call from Support

or Select Billing & accounts in the category area

Select See other options

Select Recover my account

Select Show contact options

Select Chat with Xbox Support

hope this helps

Lost access to my game?