Lost Access to Microsoft Windows 10 Edition

shauntleo · Dec 3, 2021

After migrating my Minecraft/Mojang account to a Microsoft account, and updating to the newest Minecraft launcher, I've lost access to the Windows 10/Bedrock version of Minecraft. I've played it multiple times with a family member who uses an Xbox, so I'm certain I haven't gotten the editions mixed up. I purchased the game in 2014, so I was certainly eligible for the Bedrock code, and I went to Mojang's website to check my code, but I can't check for the code as my account has been migrated. I did redeem it, and I'm almost certain I redeemed it within the last two years. Any support would be appreciated.

:)

SammyVS

It is not possible to transfer games, progress, or achievements to another account, but you can leave that account logged in to the Microsoft Store app, download the game and continue playing with your current account.

SammyVS

I'm Samy an independent advisor. Welcome to the Xbox community. How are you?

Every purchase or code used in your Microsoft account will appear in your purchase history. I recommend checking your purchase history in order to find the code used on the account. After locating the account where the code was used, log into the Microsoft Store app on your Windows, search for the game and install it.
https://account.microsoft.com/billing/orders

shauntleo

Hello, I've checked my order history. It's not on the desired Microsoft account, but a former unused account from many years ago and I'm not sure how it got there. Would it be possible to transfer ownership of this title on to my actual Microsoft account?

bleeman

I have lost access to my Premium Edition as well that doesn't expire until October. Once I completed the update to the Windows Anniversary Edition, 1607, is when this happened. Every now and then (maybe 1 in 10 times) it will come up as Premium Edition,
but most of the time it doesn't. I'm having no trouble with the Microsoft Mahjong Collection only the Microsoft Solitaire Collection.

XS1CkSk1LLZX94

Hi mate did you look here?
https://answers.microsoft.com/en-us/windows/forum/all/how-to-findfix-lost-minecraft-windows-10-edition/b3fe9e80-bfb4-4f79-818c-257b05a8e2bc

Lost Access to Microsoft Windows 10 Edition