Lost Access to Destiny Pre-Order after attempted refund for a different Product

I lost access to my pre order bonus "Iron Gjallarhorn and Iron Gjallarwing Sparrow Pre-order Bonus" after a Microsoft support representative I contacted canceled Destiny Rise of Iron instead of the product I was looking to cancel. After several times contacting
support, a helpful representative directed me to this support page and told me that this section would solve the problem.

:)

 

Refund policy

I’m wondering if I can refund a pre order that I made for destiny 2 forsaken dlc. It hasn’t even come out yet and I want to refund it because I don’t want the dlc anymore. Is this possible? If so, how?

 

How do you cancel digital game pre-orders?

They aren't saying to buy physical. They are saying why pre-order digital where there is the added risk of not being able to get a refund, because there is no refund policy in place? When you pre-order physical, you don't carry those risks because you can cancel the pre-order before or after the game launches.

 

Hey there Und3adGhilli3.

Unfortunately we aren't able to offer a pre-order bonus once the pre-order has ended. Really sorry to hear you lost access to it. To clarify, did they cancel your pre-order before the game was released or did they refund your purchase after it's release?

 

Hey there again Und3adGhilli3.

Definitely understand the frustrations, thanks a ton for clarifying this with us. I've made sure to reach out to the right team to get you on the right track for this. Please keep an eye out on your contact e-mail for communication on this. Keep us in the loop
with how it goes

 

Thank you for your help. I will keep an eye on my email.

 

Thanks for your help. My complaint has been resolved.