Lost access to account with new update

Discus and support Lost access to account with new update in XBoX on Consoles to solve the problem; Hi, After the new game update i lost access to my previous account and am unable to get it back. Can anyone help me with this? I had to create a new... Discussion in 'XBoX on Consoles' started by ThomasBrodsky, Sep 15, 2017.

  1. Lost access to account with new update


    Hi,

    After the new game update i lost access to my previous account and am unable to get it back. Can anyone help me with this? I had to create a new account and now I am getting billed twice and I don't have any access to my games.

    Thanks,

    :)
     
    ThomasBrodsky, Sep 15, 2017
    #1
  2. onyxishere
    onyxishere Guest
    Xbox live marketplace error?

    Sorry to hear that you've lost access to your old account. Unfortunately this does mean that you've lost access to any and all content that was purchased along with it as well.

    You will have to repurchase the season pass or dlc with this new account, I'm afraid.
     
    onyxishere, Sep 15, 2017
    #2
  3. HerLastHope
    HerLastHope Guest
    Lost Game Progress... Help!

    I recently lost access to my xbox account because the email I used is no longer valid and I dont remember the password (so I cant do the whole forgot password thing). Anyway, I created a new account but I've lost access to my saved games. Is there any way
    to move them to my new account? I've read that it's possible with xbox 360 but there was nothing about xbox one..
     
    HerLastHope, Sep 15, 2017
    #3
  4. onyxishere Win User

    Xbox live marketplace error?

    Sorry to hear that you've lost access to your old account. Unfortunately this does mean that you've lost access to any and all content that was purchased along with it as well.

    You will have to repurchase the season pass or dlc with this new account, I'm afraid.
  5. sandy the hippy Win User

    XBOX Account not existing

    I'm not entirely clear, but let me ask.

    Are you saying you lost access to your original account, and made a new account?

    If so, any purchases from old account will not be available to new account. To access these, you would need to recover your old account.
  6. AmethystKiss Win User

    Changing Live Email??

    You can update the email the security code goes to through clicking on the link below the box for the code stating you no have access to that email. It will let you delete your old Security Proofs and add new ones but it takes 30days to update when you no
    longer have access to old proofs.

    support.xbox.com/.../lost-proofs

    You can also change your Microsoft Account through your xbox console by going to Settins>Account> then Account Security and change Microsoft account.

    support.xbox.com/.../manage-microsoft-account
  7. Luiz Weissmann Win User

    I deleted my E-mail address where my Minecraft was on, And now cant log in to play anymore

    Update: I got into minecraft.net via my Email for my account, is it still lost, or now that I logged into minecraft.net. could I access an play on my account again?
  8. ngocphi Win User

    Locked out of old account, how can I transfer game saves to a new profile?

    You can't

    If you lost access to your account you have to call support or fill out the lost access to my account form at accounts.Microsoft.com
Thema:

Lost access to account with new update

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