lost a pre order charactrer

i was playing gears of war 3 on xbox one and i went to change my character to one of my pre order bonus characters i had and it has come to my attention that it isn't there. i already checked my games and apps to see if i forgot to install it but it is not
there and i can recall that when i played gears 3 a few weeks ago on my xbox one i had that character. ive also tried going onto my 360 and copying the character over with a usb but when i plug the usb into my xbox one it recognizes it as a media device not
an external device and i cannot access the contents of the usb and transfer the characters over. i would like to know how to get it back any help will be appreciated.

:)

 

Lost Access to Destiny Pre-Order after attempted refund for a different Product

Hey there Und3adGhilli3.

Unfortunately we aren't able to offer a pre-order bonus once the pre-order has ended. Really sorry to hear you lost access to it. To clarify, did they cancel your pre-order before the game was released or did they refund your purchase after it's release?

 

Blockbuster's problems put XBox One and PS4 orders in jeopardy?

If that's the case I feel bad for people that put down a pre-order with Blockbuster. They lost their pre-order deposit and are right at the back of the queue (as they now have to pre-order with another company).