Lost 4 months of Xbox Gold after cancelling Ultimate Pass. Had Ultimate Pass only 1 week.

The Xbox Game pass ultimate has Gold with it but if you put in a 12 month code for gold at the end of January it should have converted the 12 month pass

Here is the conversion chart

[table][tr]1 month of Gold[td]20 days of Ultimate[/td][/tr][tr]3 months of Gold[td]50 days of Ultimate (1+ month)[/td][/tr][tr]6 months of Gold[td]79 days of Ultimate (2+ months)[/td][/tr][tr]12 months of Gold[td]4 months of Ultimate[/td][/tr][tr]24 months of Gold[td]8 months of Ultimate[/td][/tr][tr]1 month of Xbox Game Pass (Console Games)[td]20 days of Ultimate[/td][/tr][tr]3 months of Xbox Game Pass (Console Games)[td]2 months of Ultimate[/td][/tr][tr]6 months of Xbox Game Pass (Console Games)[td]4 months of Ultimate[/td][/tr][tr]12 months of Xbox Game Pass (Console Games)[td]5 months of Ultimate[/td][/tr][tr]24 months of Xbox Game Pass (Console Games)[td]10 months of Ultimate[/td][/tr][tr]1 month of Xbox Game Pass PC Games[td]20 days of Ultimate[/td][/tr][/table]

Did you have the ultimate game pass before you put in the code for the 12 months of gold?

If so when you put in the 12 months it would have per the above conversion table just added 4 months onto the end date of your game pass ultimate.

Did you possibly go in and accidentally cancel the game pass ultimate? This would have also cancelled the gold subscription.

Hi,

Once you upgraded to Xbox game pass ultimate, your Xbox live gold will be carried over to Xbox game pass ultimate. For example, if you have Xbox live gold for a year and you upgraded it to Xbox game pass ultimate, your Xbox live gold and xbox game pass for
console and PC will also be good for 13 months (12 months Xbox live gold+1 month upgrade Xbox game pass Ultimate). If you cancelled the Xbox game pass ultimate, automatically your Xbox live will also be cancelled since it is already merged to the Ultimate.
You need to contact Xbox Support to reinstate your lost membership.

To contact them, please go to this site:

https://support.xbox.com/en-US/contact-us

It depends on what you did.

If you had regular Gold and/or Game Pass and added Game Pass Ultimate, it converts at a ratio of 1:1. So for example, if you have 8 months of Gold and add 1 month of Ultimate, you'll have a total of 9 months of Ultimate.

If you already have Game Pass Ultimate and you add standard Gold/Game Pass, it's converted at a ratio of 3:1. So if you had 6 months of Ultimate and add a 12 month Gold card, the Gold would convert to 4 months of Ultimate and you would have 10 months of Ultimate.

It means that the time you got left on those suscriptions will be automatically converted to Ultimate Areeb.

Here is the convertion ratio:

1 month of Gold = 20 days of Ultimate

3 months of Gold 50 = days of Ultimate (1+ month)

6 months of Gold 79 = days of Ultimate (2+ months)

12 months of Gold 4= months of Ultimate

24 months of Gold 8= months of Ultimate

1 month of Xbox Game Pass (Console Games)= 20 days of Ultimate

3 months of Xbox Game Pass (Console Games)= 2 months of Ultimate

6 months of Xbox Game Pass (Console Games)= 4 months of Ultimate

12 months of Xbox Game Pass (Console Games)= 5 months of Ultimate

24 months of Xbox Game Pass (Console Games)= 10 months of Ultimate

I have cancelled my Ultimate Pass and I'm happy with 12 months Xbox Live Gold membership I was able to purchase after the Ultimate Pass had expired. My original concern was whether or not I could just buy Gold or would it convert to Ultimate Pass after
previously upgrading to it, as I no longer wanted to use Ultimate Game Pass and just have Gold.