Loss of points

Oh its just appeared in the games played. Bit of a delay.

Please also make sure to check your billing history here. That link should show you your points history and what they were redeemed on. If the content
you purchased does not show up on there and you see the points were there and are then listed as being deducted but nothing was received then you will need to follow Vibroplex's suggestion and contact phone support for your region as only they can fix a situation
like this.

Hi there,

Thanks for reaching out! I'm sorry to hear about the issue with achievements.

I recommend taking a look at the troubleshooting resource for
Problems
with Xbox One achievements and challenges.



If you still don't see your completed achievement or challenge, visit the
Xbox
Support Forums – Achievement Unlocking Issues for more troubleshooting solutions.



Hope this helps. Let us know.

What's your gamertag? Nothing is coming up for me when I search for I'mNotGroot.

Use the Click2Call system to get to the head of the queue. Right now, the hold time is less than a minute per the web page.

1) Go to support.xbox.com

2) At upper right click on SIGN IN to sign in w/ your Windows Live ID & pswd

3) Go to the dark grey bar at bottom. Find CONTACT US at left and click on it

4) On the Contact Us page, set Prduct to Xbox LIVE, set Category to Marketplace and Purchasing and Issue Type to Networking or Technical Issues

5) Scroll down to REQUEST A CALL FROM SUPPORT and click on REQUEST A CALL

6) You will be prompted for your password again

7) On the Request A Call screen, check (and, if needed, update) your phone number in Step 1, and put your description in the Step 2 'Tell us more about your issue' box then click the green SUBMIT button at lower left.