Loss of OneGuide Channel Lineup

StoicViking · Jun 15, 2019

Seems a bunch of customers were affected by a problem with OneGuide as a bunch of comments appeared in an older thread today and were then locked... something seems to have happened overnight that has disrupted TV Lineups. We use a Hauppauge digital tuner
to receive OTA channels through an antenna.

Upon launch of OneGuide i receive a notice that “We’ve lost your tv lineup, do you want to try to load it again?”

I’ve done this over and over again, rebooted, hard reset, cleared TV history and tuner settings, and even restored to factory. So far every troubleshooting step has failed.

:)

XBF Brad A

Hi Viking,

Thanks for coming to the forums. Currently yes, there is an issue with the TV lineup. Many are being affected. We recommend to just wait and see what happens. Will suspect as this is become more aware, there will be a service alert out for it.

Thanks,

Brad

StoicViking

Thank you for acknowledging there was an issue. The problem did seem to rectify itself within the last hour or so, though I did have to reset all tv settings and restore the lineup again.

Just knowing that there is a known issue and its being worked on is appreciated. It saves a lot of frustration, wondering if there is an equipment problem on my end, or a connectivity issue. Running tech support for a family of 6 is a pretty thankless job
sometimes.

Best wishes

Bandido1508

Important The accuracy of the channel lineup info depends on the public channel lineup databases shared by cable channel providers. There may be a delay between the updating of these databases and
changes to your local channel lineup.

https://beta.support.xbox.com/help/hardware-network/oneguide-live-tv/incorrect-show-information

Zangetsu221

Hey everyone, this same problem just happened to me where my cable provider changed the channel lineup but my xbox was still using the old channel numbers but i found how to fix it. Go to settings ---> tv&oneguide ---> oneguide---> clear oneguide ---> then
last still in oneguide go to tv lineup and go through that again. That fixed it for me.

7VN

All listings on oneguide are wrong for time warner. Zip [Mod Removed]. Twc changed channel lineup

Loss of OneGuide Channel Lineup