Losing Premium Licence - repeatedly

Discus and support Losing Premium Licence - repeatedly in XBoX Games and Apps to solve the problem; Since Windows update to version 1607 I keep losing my Premium access to Microsoft Solitaire Collection App on my Surface Book (but not on my Microsoft... Discussion in 'XBoX Games and Apps' started by MartinHazell56, Aug 22, 2016.

  1. MartinHazell56
    MartinHazell56 Guest

    Losing Premium Licence - repeatedly


    Since Windows update to version 1607 I keep losing my Premium access to Microsoft Solitaire Collection App on my Surface Book (but not on my Microsoft 950 phone also on build 1607). Resetting the App from Settings > System > Apps & Features > Microsoft
    Solitaire Collection > Advanced options > Reset does not address the issue and doing the same with the Store App appears to disable the Store App.

    The only fix I Have found is Control Panel>All Control Panel Items>Troubleshooting> Search for "Store" > Windows Store Apps > Run as Administrator > Reset and open Windows Store > (ensure check box under advanced to repair) - Message is "Windows Store
    cache may be damaged - Fixed"

    This fixes the issue but only until Surface is restarted - when starting the Microsoft Solitaire Collection App I am asked if I want to upgrade to Premium and intrusive adverts are displayed / no premium bonus etc.

    This is a real pain so any permanent fixes will be much appreciated

    :)
     
    MartinHazell56, Aug 22, 2016
    #1
  2. AllCougar8
    AllCougar8 Guest
    Solitaire Premium licence expired but not able to renew it on the same PC purchased, Region conflict

    Solitaire Premium licence expired but not able to renew it on the same PC purchased, Region conflict error
     
    AllCougar8, Aug 22, 2016
    #2
  3. Zehq
    Zehq Guest
    EA sucks a fat one.

    Just licence transfer the online pass and his premium (if he has it) onto your console, simple.
     
    Zehq, Aug 22, 2016
    #3
  4. Mary M Salvador
    Mary M Salvador Guest

    Losing Premium Licence - repeatedly

    Thanks for the info Player, I tried the reset and open store option and now I get a different error message, I can't connect to the windows store, make sure it is working.....oh well....LOL
     
    Mary M Salvador, Aug 22, 2016
    #4
  5. Loïc Duval
    Loïc Duval Guest
    I have exactly the same issue. Tried everything (wsreset, delete caches, uninstall multiple times), Nothing works. My Premium license is not recognized and I have a "Reinstall from Windows Store" message box each time I try to buy Premium again.

    I tried to fully reinstall Windows 10. Premium was back for a couple of days and then Premium was not available again.
     
    Loïc Duval, Aug 28, 2016
    #5
  6. cooperkc
    cooperkc Guest
    I have exactly the same issue. Tried all of the suggestions above - still no help. So frustrated!
     
    cooperkc, Aug 30, 2016
    #6
  7. Mary M Salvador
    Mary M Salvador Guest
    I finally reset my time, even though it was correct, then set it back to the correct time and now everything works.....go figure
     
    Mary M Salvador, Aug 30, 2016
    #7
  8. cooperkc
    cooperkc Guest

    Losing Premium Licence - repeatedly

    Does anyone reply to these postings?
     
    cooperkc, Aug 30, 2016
    #8
  9. cooperkc
    cooperkc Guest
    I tried changing the time and it didn't fix the problem. :-(
     
    cooperkc, Nov 2, 2018
    #9
  10. cooperkc Win User

    Losing Premium Licence - repeatedly

    Does anyone reply to these postings?
  11. Mary M Salvador Win User

    Losing Premium Licence - repeatedly

    Thanks for the info Player, I tried the reset and open store option and now I get a different error message, I can't connect to the windows store, make sure it is working.....oh well....LOL
  12. cooperkc Win User

    Losing Premium Licence - repeatedly

    I have exactly the same issue. Tried all of the suggestions above - still no help. So frustrated!
  13. Loïc Duval Win User

    Losing Premium Licence - repeatedly

    I have exactly the same issue. Tried everything (wsreset, delete caches, uninstall multiple times), Nothing works. My Premium license is not recognized and I have a "Reinstall from Windows Store" message box each time I try to buy Premium again.

    I tried to fully reinstall Windows 10. Premium was back for a couple of days and then Premium was not available again.
  14. cooperkc Win User

    Losing Premium Licence - repeatedly

    I tried changing the time and it didn't fix the problem. :-(
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Losing Premium Licence - repeatedly

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