Losing picture and/or sound while watching TV

franck sauzee · Jun 8, 2014

I'm having big problems watching Sky TV through my Xbox One with the sound cutting out intermittently for no apparent reason. I've got audio settings set at uncompressed stereo, and am connected only through the HDMI in (i.e. no optical cable etc).

Occasionally I'm getting a black screen when I switch to watch tv or change channel.

The only way I've been able to resume either picture or sound is by powering off the console and/or the Sky box and powering back on again, even then it's not a reliable solution as it sometimes takes a few goes before it recovers.

Any suggestions? It's really annoying because we just got the Oneguide features in the UK and I'd rather watch TV through Xbox One than having to connect the Sky box directly to the TV just to watch it without losing sound or picture.

:)

Bear Grylls 619 · Jun 8, 2014

What is X.V. color?

There is a picture setting called x.v.Color on my tv, should i use this while watching tv or movies?

Sid Mintz · Jun 9, 2014

1-2 second black screen.

Hi,

My xbox keeps losing sound and picture for a couple of seconds. Its not my tv as all other devices work fine.

It happens once or twice an evening.

Thanks.