losing game License

Ok this is the second time this has happened I was wondering if anyone has had the same problems.

My son purchased an online game then download it and a few days later it stops working. The first time he bought Dragonball Z when it was on stale.. it took forever to get it fixed. Microsoft had to refund us then have us download the game again. We had
to do this process twice before it finally worked.

A few days later he starts up Assassins Creed Unity which he also bought on sale a week ago. Exact same problem. We are waiting to talk to support but last time they told us to post it in the support forum for preview program since we have that installed
on the xbox one's. Really don't see how the preview program could take away the game license but figured I would give it a shot.

:)

 

Is it possible to buy something from a foreign marketplace on xbox one without getting banned ?

You will most likely lose the license to the game after a short period. I'm not sure if that's the norm but I know people are losing their licenses after using codes from other regions.

Hope this helps -Listed

 

Anyone ever get a refund from xbox Live?

If you get a refund from Microsoft on a digital purchase you lose the license for the game and it become unplayable.

The game will remain installed on your system until you uninstall it yourself.

 

The support advised you correctly for the issues of preview program members are not the same of the other service live users, yet this is not the right forum.

For preview issues you should post at this link:

forums.xbox.com/.../default.aspx