Losing controller connection

Discus and support Losing controller connection in XBoX on Consoles to solve the problem; My controllers lose connection with Xbox.. you can reconnect them but on occasion u have to take batteries out to reset..i have updated the... Discussion in 'XBoX on Consoles' started by the killer56439, Jul 5, 2017.

  1. the killer56439
    the killer56439 Guest

    Losing controller connection


    My controllers lose connection with Xbox.. you can reconnect them but on occasion u have to take batteries out to reset..i have updated the controllers..but still happens when u used a friends controller..been told this happens when u lose internet connection
    but need verification as this should not happen??

    :)
     
    the killer56439, Jul 5, 2017
    #1
  2. EddieHendrickson
    EddieHendrickson Guest
    Controller losing connection

    If the controller is having an issue staying synced, it could be the controller itself. The Kinect's IR is also able to sync the controller and if it is covered this may prevent the controller from re-syncing itself through the Kinect. If it happens when
    the Kinect is covered I would make sure to leave it uncovered and see if that helps. My other suggestion would be to see if it does it with another working controller or not as well.
     
    EddieHendrickson, Jul 5, 2017
    #2
  3. MargoAdolph
    MargoAdolph Guest
    controller losing connection

    over the past couple months, my controllers keep losing connection- they are less than 1 year old. it was really bad, cleared up, then has started again. bought a new controller and it still has been happening with the new controller but not as frequently
    as the other 2 controllers. both triggers on one controller stopped working but only one trigger would not work at a time- never both at once so i thought maybe the controllers were shot which is why i bought a new controller. batteries are good and this
    issue did not happen at all in the first 6 months of xbox use. there are no new electronic devices around the xbox. do i have an issue with my console or a virus or maybe something else?
     
    MargoAdolph, Jul 5, 2017
    #3
  4. EddieHendrickson Win User

    Controller losing connection

    If the controller is having an issue staying synced, it could be the controller itself. The Kinect's IR is also able to sync the controller and if it is covered this may prevent the controller from re-syncing itself through the Kinect. If it happens when
    the Kinect is covered I would make sure to leave it uncovered and see if that helps. My other suggestion would be to see if it does it with another working controller or not as well.
  5. LaRisseClark Win User

    Controllers losing connection

    I need help with the controller pairing and also need to order a back to the controller where the batteries are kept.
  6. FabryZio3 Win User

    Controllers losing connection

    Try to check if there's an update for the firmware of it ;)
  7. baltyofgod Win User

    Controllers losing connection

    have you tried to register them again and update your pad? if not work call the Help Center or licontatti via live chat or call
  8. XBF Brad A Win User

    Controllers losing connection

    Hello Musician,

    Sorry for the issue with the controllers. There could be many reasons as to why they are disconnecting. You can try the

    controller troubleshooter,     also is the console plugged directly into a wall socket? This can impact your controller as well, if it isn't please plug into the wall and try them again.

    Hope this helps.

    Thanks,

    Brad
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Losing controller connection

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