Losing connection with parties.

Hey there XxSouLxShadoWxX!

Sorry to hear about the Party Chat issue!

You're definitely in the right place! The white X you see means that there are network limitations. Let's begin by following the steps on our

Xbox One Connection Error Solution page to resolve the issue!

If the issue persists after following the steps on that page, we'll need some information to continue. What we'll need to know is:

• ISP
• Modem Brand/Model Number
• Router Brand/Model Number
• NAT Type (Under 'Network' in the Xbox One settings hub)
• How man consoles are in your household

Post back with that information so we can help you get this issue sorted!

Just to clarify, are you losing your connection to Xbox LIVE, or just the party and/or game? If you are just having party issues, check out your NAT settings.

Well, it definitely was better today. Didn't get disconnected from Live at all, but twice on Titanfall and once on PvZ I lost connection to the servers and got kicked out of my party. Friends didn't lose connection to the game/party, but I'd say overall
it was a big improvement.

Thanks for the help.

No error message, it's just when I'm with friends in a party, sometimes we lose the connection with the party and sometimes we automatically recover the connection. It's very casual but everything began with HALO 4 two weeks ago. I hope Microsoft can fix
this problem, I'm not the only player with this problem.

I'd start by clearing the system cache (it's just updates plus other temporary files, nothing that's at all important to anyone) by:

1) Tap the silver Xbox Guide button on the controller, go right 2 clicks to Settings, pick System Settings.

2) Select Storage (or Memory).

3) Move over any hard drive or memory unit (not the Cloud) & press (Y) on your controller & pick Clear System Cache.

4) When asked to confirm storage device maintenance, choose Yes.

If that doesn't fix it *please* first

1) go to http://www.xbox.com/accounts & click on Sign in at upper right - if you can't sign in then STOP: DON'T delete your profile. Please call Xbox Support
support.xbox.com/contact-us for help with your account. If you can sign in, delete & redownload your profile on your Xbox this way:

2) Go to Settings

3) pick System

4) choose Storage

5) pick All Devices

6) choose Gamer Profiles

7) pick the gamertag

8) choose Delete, and

9) pick Delete Profile Only. This deletes the profile but leaves saved games and achievements. Now, re-download your profile.

Re-download

1) Tap the silver Xbox Guide button

2) Select Download Profile (and if you don't see it, press the blue X button to make sure you're not signed in) and proceed with Profile Download.

3) Enter the Windows Live ID for your Xbox LIVE gamertag when asked.

4) Enter the password for the WLID.

4A) If your account is an Xbox LIVE child account, the parent’s Windows Live ID & password is required as well to download your profile.

5) Pick the storage device for your profile (choose Hard Drive if you have one, or Memory Unit if you don't have a Hard Drive).

6) When the download completes you will be asked if you want the console to remember your password. If it's your home console, I'd say yes, otherwise I'd think carefully about leaving my profile unprotected on somebody else's Xbox!

7) Sign in, and play!