Losing connection during daily challenges

Hi, hoping you can assist me. Often when I am part way through a daily challenge my laptop freezes and then it reverts back to the desktop and I have to start again. Today I have attempted Pyramids nine times and given up for now. My wife has no trouble
on her laptop so we don't think it is the wifi connection. Any help would be appreciated. Both laptops are HP.

:)

 

Can't sign

Can't sign into Daily Challenge due to stated no internet connection to x box even though I could play solitaire daily challenge.

 

daily challenge crash !!

During the last couple of days , Feb 3/4 2014 , Microsoft mahjong has refused to open on one game during the Daily Challenge . If this persists through the rest of the month , this will make daily challenges redundant and people (myself included ) will stop
playing the game .

 

I would suggest to reinstall it. You will loose nothing and have a fresh new (maybe updated) game.

Also got two laptops HP and wifi. Sometimes I loose connection but that last for 10 seconds at most.

Give it a try and otherwise play with the power connector plugged in, maybe that will work.

Good Luck

 

Thanks, we have tried uninstalling, emptying the store cache and reinstalling and trying again. On reflection I don't think we are losing internet connection, the puzzle freezes and then closes down back to desktop (working on Windows 8.1). Can open it
up again immediately and back to the beginning. Really frustrating when you have just finished a hard puzzle and can't get the credits. When I tried again last night I lost it all again so above didn't help. This problem happens on most of the puzzles but
most often on Pyramids. Laptop is fully charged so don't think it is power connection either. Hope this explains problem in more detail.

 

Well you can try this....hope they can help.

Good Luck

Hi everyone!

For the fastest service, please contact us on Facebook at
www.facebook.com/microsoftsolitaire

Please be aware that while we make an effort to check these forums regularly, we highly recommend you contact us on Facebook for the fastest turnaround time possible.

If you are having a problem with your game and wish to contact us here, please start your own post in the forum and fill out the below information. Feel free to just copy/paste the form below into your new post.

If you don't know how to find some of the information, I've posted a walkthrough below the form to help.

1.What version & build of Windows are you running?

2.What is the make (who made it) & model (if you know it) of the device or devices you are using?

3.About how long ago did you start having this problem?

4.Have you noticed this problem happening on any other games?

5.Describe your problem. Please explain what happens from the time you launch the game until the problem happens.

6.Please post any other details or notes about your problem here:

To find out what version of Windows you are running:

1.Press the Windows Key & R.

2.A box will pop up in the bottom left side of the screen. Type winver and then press enter.

3.Another box will open that will tell you what version of Windows you're running and what the build is. Please post both the version number and the build number.

This form should help us be able to troubleshoot your issue faster and making a new post will let us know that this is an issue that needs to be addressed.

Helen Casper / MS Win8 Games

Community Coordinator - Microsoft Studios

Feel free to add me on Facebook:
www.facebook.com/helencasper.work