Lose sound from the Xbox Series X on standard HDMI

Discus and support Lose sound from the Xbox Series X on standard HDMI in XBoX on Consoles to solve the problem; Split from this thread. Had the same problem! Switching HDMI helped instant! It was only in the Game (assasins creed) and ever other game... Discussion in 'XBoX on Consoles' started by Jannik Weingarten, Sep 13, 2022.

  1. Jannik Weingarten
    Jannik Weingarten Guest

    Lose sound from the Xbox Series X on standard HDMI


    Had the same problem!

    Switching HDMI helped instant!

    It was only in the Game (assasins creed) and ever other game worked fine.

    :)
     
    Jannik Weingarten, Sep 13, 2022
    #1
  2. Geri M. Win User

    Lose sound from the Xbox Series X on standard HDMI

    Hello Jannik Weingarten,



    We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



    Thank you for understanding.



    Kind regards,



    Xbox Forum Moderator

    Microsoft Community
  3. Geri M. Win User

    Lose sound from the Xbox Series X on standard HDMI

    Hello Jannik Weingarten,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you are having issues on the audio of your Xbox Series X on standard HDMI particularly on the game (assasins creed). Let us check on this together and sort it out to help you back on that game.

    For us to better understand the issue, we would like to ask more details about it.

    1. May we confirm if the cable you use to connect your console to your TV, is it the provided HDMI cable?
    2. Since you made mentioned that it is on this game only that you encountered sound issue, have you tried uninstalling the game and reinstall it?
    3. This might be a bug associated with the game, please confirm.
    We would also appreciate if you can visit to this article, Troubleshoot audio on your Xbox console | Xbox Support. This might help you resolve the issue.

    We are looking forward to your response.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  4. Kathy A. Win User

    Did anybody else to lose sound from their Series X on standard HDMI?

    Hello JamesSabre,

    We haven't heard from you in 72 hours, so we will be considering your issue resolved. If you do need further help, please create a new thread to discuss those concerns as we will not be monitoring this thread going forward.



    Thank you for understanding.



    Regards,

  5. Kathy A. Win User

    Did anybody else to lose sound from their Series X on standard HDMI?

    Hello JamesSabre,

    Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

    We understand that you are trying to make sure the Xbox Series X output sound. Let us check on this together and sort this out in timely manner.

    To better isolate your issue, we would like to ask for few confirmations to you:

    1. May we confirm if the cable you use to connect your console to your TV, is it the provided HDMI cable?
    2. May we know if you can test the HDMI port and verify if the issue is with the cable or not.
    3. Can you please confirm if you have tried the solutions 1-5 from this support article: Troubleshoot audio on your Xbox console | Xbox Support?
    4. Also, you may adjust your audio settings, by following this steps:
      • Xbox button to open the guide. to open the guide.
      • Select Profile & system > Settings > General > Volume & audio output.
      • Under Speaker audio, you can adjust the following settings: HDMI audio and Optical audio
    5. EDIT:

      May we ask if you have submitted a feedback to Team Xbox? If you haven't, please submit one using Report a Problem app (Guide: Provide feedback to Team Xbox | Xbox Support)
      • Install Report a Problem app on Xbox Console
      • Press and hold the Xbox button and select Report a problem
      • Please provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics.
      • Choose the most appropriate category and subcategory from each dropdown.
      • If you have a screenshot or game clip with your issue, ensure that Include screenshot or Include game clip is selected.
      • Enter a short title for your issue. Please include [Xbox Forums]
      • Enter a description of your issue.
      • Select submit
    Once complete, post the title of the bug report along with the submission date in this thread.

    Please know that Optical audio is not supported by Xbox Series X|S consoles and then connect your TV to your stereo receiver or soundbar using the TV’s optical (S/PDIF) out port. More details here: Choosing speaker audio settings on your Xbox console | Xbox Support.

    We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  6. StuartATrueRed Win User

    FIFA 15 PAL 60 issue

    From the sound of it you are using the standard definition cable. If your xbox has an hdmi connection, then buy the hdmi cable, and the graphics for the game will be much better.
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Lose sound from the Xbox Series X on standard HDMI

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