Lord of the Rewards

yukimoda · Sep 18, 2017

So I've earned more than 5 achievements in Eventide: Slavic Fable but the rewards meter is only showing two out of five progress for Battle of the Balrog. Can someone take a look and tell me why it doesn't seem to be registering
my achievements?

:)

XBLRewards8 · Sep 18, 2017

Lord of The Rewards

Hello Dackjies,

Apologies for the inconvenience. We are investigating why we did not receive your avatar purchase with another team. In the meanwhile, we will adjust your account manually for completion of that offer. You should see the Credits appear shortly.

yukimoda · Sep 18, 2017

Lord of the Rewards

So, this time I know I'm not being impatient. I purchased the Blue Dragon on the 20th and Dragon's Breath on the 19th. Both are 2.99 before tax so even if their individual prices don't count as 2 dollars before tax their prices combined should. So why is
Find A Ringbearer showing no progress made?

XBLRewards8 · Sep 19, 2017

Hello yukimoda,

It can take our program up to 96 hours to receive and process new information. This is mentioned in the FAQ:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits will appear as pending within 96 hours.

Since you completed two of your achievements on the 15th, we have processed that information. The remaining achievements you earned the following day (keep in mind we use the UTC time zone, as mentioned in the FAQ) have not yet been processed. Please allow
more time for our system to process your latest achievement information before being Rewarded.

XBLRewards8

Hello Dackjies,

Apologies for the inconvenience. We are investigating why we did not receive your avatar purchase with another team. In the meanwhile, we will adjust your account manually for completion of that offer. You should see the Credits appear shortly.

XBLRewards8

Hello yukimoda,

It can take our program up to 96 hours to receive and process new information. This is mentioned in the FAQ:

When will I receive my Rewards Credits?

After you have completed an action on the list, your Rewards Credits will appear as pending within 96 hours.

Since you completed two of your achievements on the 15th, we have processed that information. The remaining achievements you earned the following day (keep in mind we use the UTC time zone, as mentioned in the FAQ) have not yet been processed. Please allow
more time for our system to process your latest achievement information before being Rewarded.

XBLRewards8

Hello yukimoda,

Apologies for the inconvenience. There is currently an issue with avatars that we are working with another team on resolving. While we await their resolution on this issue, we were able to directly confirm your purchase, and will adjust your account manually.
You should see this offer complete shortly.

XBLRewards8

Hello DementedSquire7,

Apologies for the inconvenience. We have determined the cause for why you were not automatically awarded, and are working on a resolution. In the meanwhile, we will adjust your account for completion of this offer. You should see the Credits pending shortly.

Smwutches

It takes about 96 hours for credits to show as pending after completing an offer. So it should still take another day or so for the credits to show as pending. It doesn't matter if the offer is over. As long as you completed it before the offer ended, it
still counts.

Lord of the Rewards