"Looks like you need to renew Xbox Game Pass" (0x803f800e)

XBF Chris J · Oct 24, 2018

Hey Gustav,

I’m sorry to hear about you also experiencing this issue. If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

Aside from that, please try
removing and re-adding your account to resolve this issue. It can help re-sync your profile to the Xbox live servers.

Thank you ヽ(•‿•)ノ

Azgarech · Oct 24, 2018

Hi everybody, I have contacted microsoft support and it did not really helped. I retried something and reinstalled 4 times the game and it worked. It's ok now, hope this does not happen next time. Thank you very much to everybody. This seems that this
gonna be a mystery.

XBF Brad A · Oct 24, 2018

Hello Azgarech,

Thanks for letting us know you got it to work. Any time in the future you need help feel free come back anytime and we will try and help you out.

Thanks,

Brad

Xbox Forum Team

GustavGans1 · Nov 2, 2018

Hi Azgarech,

did you something special before or between the times you installed again and again?

im installing the 3rd time now. hope it will work finally...

Genez241

I have tried both and they don’t help.

When I try to play a game it says: “Looks like you need to renew Xbox game pass” 0x803f800e

When I go to subscriptions it says game pass and live gold are active and the next charge is next month.

GustavGans1

Hi Azgarech,

did you something special before or between the times you installed again and again?

im installing the 3rd time now. hope it will work finally...

GustavGans1

I have the same problem here. i triwd gamepass

to try forza horizon 4 and canceled it within 14 days. now i cant start rocket league since it became also a gamepass-game. but i buyed it 1 year ago. reseted xbox and reinstalled the game 2 times. nothing helps !

KARmA NEPAL

i noticed there seem to be licensing issue that some user has been complaining about

its seem to be only with the games that are in game-pass

it likely never will happen with pubg

Maybe try

removing account and re downloading
Factory reset

XBF Nestor S

Hey Azgarech thanks for keeping us in the loop!

It seems the problem might be on the actual OS of the console so we would suggest a
Soft Factory Reset
(while keeping games and apps) IF AND ONLY IF THE FOLLOWING CRITERIA IS MET:

There is a stable network connection.
The information for all profiles is known (email and passwords)

Once the setup is complete it will ask if we want to keep settings or manual setup lets do manual setup. Give it a shot and let us know of any changes! Just to be clear this will not delete anything other that corrupt files and caches, nothing will
be lost.

"Looks like you need to renew Xbox Game Pass" (0x803f800e)