Looking to close alternative Xbox live profile

Discus and support Looking to close alternative Xbox live profile in XBoX on Consoles to solve the problem; Someone managed to get hold of the details to my other Xbox live profile, and I want to deactivate it, but it wasn't registered to a Hotmail email. Is... Discussion in 'XBoX on Consoles' started by Jaysus273, Jun 28, 2014.

  1. Jaysus273
    Jaysus273 Guest

    Looking to close alternative Xbox live profile


    Someone managed to get hold of the details to my other Xbox live profile, and I want to deactivate it, but it wasn't registered to a Hotmail email. Is there any way to do this?

    :)
     
    Jaysus273, Jun 28, 2014
    #1
  2. WPAK
    WPAK Guest
    How do I close a free Xbox Live account

    Hi there,

    the only way that is closes to closing an xbox live account is by closing the Microsoft Account itself.

    Which I assume you don't want to do, so the best alternative is to move that xbox live account to another Microsoft Account (and close that one) This will free up the Microsoft Account and should allow you to use it to upgrade your daughters offline profile
    to an xbox live account.

    The steps on how to move a xbox live account to another Microsoft Account can be found here:

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account Be aware that this may take 30 days before
    you can perform the steps

    The steps on how to upgrade an offline profile to an online profile can be found here:

    support.xbox.com/.../offline-profile-to-gamertag

    That should allow you to upgrade her offline profile, but like I mentioned it may take 30 days to complete, since moving an xbox live account to another MS account can only be done after the profile has been on the console for at least 30 days.
     
  3. gamertag

    You can have your account on both xbox consoles but you can't be logged in over xbox live at the same time. An alternative to constantly downloading your profile from xbox live is to have it saved on a Memory Card or USB.
     
    Windows10XboxOne, Jun 28, 2014
    #3
  4. AlexMellott
    AlexMellott Guest

    Looking to close alternative Xbox live profile

    You will need to contact Xbox support at 1-800-4MY-XBOX. They may ask you some verification questions, so if you don't remember the email address it was tied to, you might run into some issues.
     
    AlexMellott, Jun 29, 2014
    #4
  5. Jaysus273
    Jaysus273 Guest
    Ah, I actually realised I can change the email and password of my profile on the Xbox, which should fix the problem.
     
    Jaysus273, Oct 31, 2018
    #5
  6. AlexMellott Win User

    Looking to close alternative Xbox live profile

    You will need to contact Xbox support at 1-800-4MY-XBOX. They may ask you some verification questions, so if you don't remember the email address it was tied to, you might run into some issues.
  7. Jaysus273 Win User

    Looking to close alternative Xbox live profile

    Ah, I actually realised I can change the email and password of my profile on the Xbox, which should fix the problem.
  8. WPAK Win User

    How do I close a free Xbox Live account

    Hi there,

    the only way that is closes to closing an xbox live account is by closing the Microsoft Account itself.

    Which I assume you don't want to do, so the best alternative is to move that xbox live account to another Microsoft Account (and close that one) This will free up the Microsoft Account and should allow you to use it to upgrade your daughters offline profile
    to an xbox live account.

    The steps on how to move a xbox live account to another Microsoft Account can be found here:

    support.xbox.com/.../switch-gamertag-to-different-microsoft-account Be aware that this may take 30 days before
    you can perform the steps

    The steps on how to upgrade an offline profile to an online profile can be found here:

    support.xbox.com/.../offline-profile-to-gamertag

    That should allow you to upgrade her offline profile, but like I mentioned it may take 30 days to complete, since moving an xbox live account to another MS account can only be done after the profile has been on the console for at least 30 days.
  9. XBF Paul M Win User

    Xbox live profile

    Hiya!

    Paul from the Xbox Forums Team here to assist. As previously mentioned by the ambassador unfortunately you can not close the Xbox Live Profile that is associated with that account. What is the reason you want to close the profile for?

    Happy Gaming!

    Paul Xbox Forums Team!
  10. Stefan Chan Win User

    Deleting an account?!

Thema:

Looking to close alternative Xbox live profile

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