Looking for to clarify my suspension

i Have been handed a 14 day suspension 2 days ago and have been desperately trying to reach out for any type of support yo just clarify my ban due to my ban being for "harassment and abuse". I have filed for a review on the case and they didn't clarify any
actual evidence behind the ban which i made clear in my case review to tell me in which case i was involved in "harassment and abuse"and what i said or messaged seeing as i have literally made sure to not respond to a single message since my last suspension
which can be seen if you look through my message history. This ban was done through people spam reporting my account not because i have actually done something and the only reason the suspension is happening is because of my past behaviour not my present which
shows the system doesnt help players that want to actually change their behaviour which i did as show through my message history after my last suspension. This suspension shows that the Xbox live enforcement team isnt actually working to help the player but
the exact opposite and is being manipulated by the community to falsely ban people. All i want is an actual case review and evidence or some sort of clarity to show how these suspensions are acceptable to be put on my account which i have received none please can
i recieve some sort of clarity to this situation because the enforcement team have no way of contacting them i have already chatted with customer support and phoned xbox live any sort of help will be kindly appreciated.

:)

 

My two suspensions

Just to clarify,a case review will get your suspension investigated again,it does not mean the suspension will be lifted.

 

I was suspended and I do not know why

I received a suspension due to improper charges on my account. I was not contacted before, just received an email informing of the suspension already decided.

I would like some contact to clarify and correct this situation.

 

The enforcement team are the only ones who handle suspensions/bans and the only way to contact them is by submitting a case review. They do not give specifics.

 

they will never give the specifics to protect the integrity and the privacy of online users

Just be nice it's not rocket science 99.9 % of online users are why can't you?

 

Investigations take time. You could have been reported for messages that were sent prior to your last enforcement action.

 

Xbox Enforcement | How Do I
Will I get banned just because I received complaints?
No. A common misconception is that a certain number of reports will result in an automatic suspension. According to the myth, even if you haven’t done anything wrong someone can get you suspended by encouraging players to file many complaints. This is completely
untrue.

XBLPET investigates complaints and takes each report into consideration when making an enforcement decision, but a certain volume or frequency of complaints doesn’t guarantee a suspension. We take an evidence-based approach to enforcement and take numerous
factors into account when considering issuing a suspension. The context around the content or activity is particularly essential and drives our decision-making process. Simply put, there is no magic formula that instantly results in a suspension.

Despite what some may claim, XBLPET will never ever ban anyone “for no reason”. Suspensions
always occur as a result of a specific Code of Conduct violation.