long time rewards member, no credits yet

I have been a Live Rewards member for a while however, none of my purchases or achievements have registered any points. For example, I have pre-ordered Mass Effect Andromeda but my balance is still zero. None of my past purchases have registered either.

:)

 

Missing Reward Credits

I have been a MS Rewards Member since 10-12-1014 and Gold Member even

longer. I realized I have NOT been getting the double rewards being a

Gold Member since the beginning of my Sign Up.. My Lifetime

Credits Earned is 114,750, when in fact I should have earned 229,500

Credits being a Gold Member

 

Not receiving xbox live reward credits

I am an active xboxlive rewards member since 2014, but yet, as I checked it, I have not been getting any of the rewards for some time! I was supposed to get the 15,000 reward credits for destiny 2 pre order, movies I bought, games I purchased and Xbox live
renewal, but I did not get any credit for any of it. Can you help?

 

Hello Cuddy23,

You can earn Xbox Live Rewards Credit in two ways:

1. By finishing the offers located on the MyMissions page at
https://rewards.xbox.com/mymissions/ .

-or-

2. For non-offer purchases, you can earn Credits by earning a one star MyVIP level through purchasing at least $300 USD or regional equivalent of eligible content. After you receive your first star you will begin to earn a percentage of your eligible purchases
back as payback Rewards Credit. Pre-orders, in-game consumables, and subscriptions are not eligible for MyVIP.

MyVIP has a recalibration every year. At the end of the year, we place you in your MyVIP rank for the new year based off your eligible spending from the previous year, and set your progress to the default state. This happened in September 2015 and December
2016. Since you are a zero star member, you do not get payback Credits on your purchases. You can check your current MyVIP level/progress at (Xbox Live Rewards).