Login Popup for Windows 10 Xbox app doesn't work.

Start troubleshooting the issue by running the Windows Update Troubleshooter for Windows 10 (microsoft.com), then follow the steps mentioned here => How to perform a clean boot in Windows (microsoft.com).

After the troubleshooting steps, uninstall the app and reinstall it again. We also highly recommend following what's mentioned here => Fix problems signing in to the Xbox app (microsoft.com).

I did try this a week ago and it didn't work for me.

I just gave it another try and it still doesn't work.

Authentication from within games still fails, for example in Grounded: Xbox Live popup appears, I click on my account and the login fails with the above error code.

Login in every other Microsoft service works without a problem: Windows, Office 365, Outlook, and even this damn Xbox app.

Hi! Thanks for the reply. However, it hasn't worked so far.

The first steps couldn't be completed - my PC tells me that there aren't any available optional updates.

The other steps didn't work. I did follow them, but the problem persists. As I mentioned originally, I really don't think it's a problem with the Gaming Services itself - the same login issue pops up when I try to log in in the Xbox app itself, and in the Windows Account app. The popup shows "Just a Moment", and then goes blank and doesn't load.

Hello.

Are you guys at MSFT serious with this answer?

you havent actually provided any sort of input or update on the XBOX App, rather you are saying that in all things just reinstall the entire OS.?

this is a real joke, you have 1000s of posts about the XBOX App and issues with downloads not working, this is a for a PAID SUBSCRIPTIONS SITE.

At the very least you could do it not copy/paste the same (incorrect) troubleshooting information and raise the issue with the XBOX Product Group noting that it doesnt work for many thousands of users.

Start to act like you case about your clients, it would help, rather than canned answers that show no interest in actually fixing / finding the issue.

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

HEy 형 김1, how are you today? Hope you're well.

형 김1, There are a few things we could try:

So, let's try this, first, make sure your windows and all its services are up to date:

Open Settings, click Update and Security and then Windows Update;

Click Check for Updates;

Click the Download and Install Now option, if available;

Also, check the Microsoft Store for any updates on the Xbox apps and its services.

______________________________________________________________

Then try this:

Go to windows settings > apps > search for gaming services app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

Then do the same for the Xbox app:

Go to windows settings > apps > search for Xbox app > click on it and select advanced options.

After that, click repair and then restore, open the app and try again.

______________________________________________________________

Then, try to uninstall and install the Xbox app.

______________________________________________________________

If it still doesn't work you're going to uninstall the games services using a powershell command.

In the windows search bar type Powershell > Right click and select open as administrator > Type the command: "get-appxpackage Microsoft.GamingServices | remove-Appxpackage –allusers" > Wait for the process to finish and then restart the PC, then open your Xbox gamepass app, it will ask you to install the gaming services again, install it and try again.

Then, after you do it, you're going to open the game pass app, it will ask you to download and install the game services again

______________________________________________________________

If neither of those procedures works, try to restore your PC's OS via the ISO image tool, using that tool you will be able to maintain your installed games and files.

If you're using Windows 10:

https://www.microsoft.com/en-us/software-downlo...

If you're using Windows 11:

https://www.microsoft.com/en-us/software-downlo...