Login issues

Hey Russell.

Thank you for reaching out to the forum. Where are you having issues logging in ? Website? Console ?

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this INKUNZI

As your brother don't remember the email, he may need to proceed with the account recovery form:

https://account.live.com/acsr

In cases like this no one Microsoft agent can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

Also, he could try alternative methods to recover his account here:
https://support.microsoft.com/en-us/account-bil...

Enter the wrong key 3 times and it will ask you for your password for your microsoft account

Hello and welcome to our community!

We’re excited to have you here and have great conversations! I'd be happy to be of assistance.

I’m sorry to hear about this issue. Could you let me know what happens when you try to verify your email? Typically, when signing in on a different device, the system will prompt you to verify ownership by sending a code to your registered security proof (such as your email or phone number).

If you no longer have access to one of your security proofs, you may need to recover or update your security information by adding a new verification method.

To recover and add a new one, you can follow the steps outlined on this link:

https://answers.microsoft.com/en-us/outlook_com...

Please note that updating your security proofs triggers a 30-day waiting period. During this time, you won't be able to reset your password. Once the new alternate security information is fully added and the waiting period ends, you'll then be able to verify your identity and reset your account password.

However, if you don't have access to all the security proofs, I recommend filling out the account recovery form. You’ll need to use the email address of your account to submit a request for account recovery at this link: https://account.live.com/acsr. Once you fill out the form, someone from the Microsoft account recovery team will reach out to you via email to help you recover your compromised account. Additionally, please avoid leaving any fields blank when filling out the form. If you're unsure about certain information, make your best guess instead.

Please note that this is an online public forum, and while we help fellow gamers by sharing our knowledge and experiences, we do not have access to any accounts.

Hope this helps. Let me know if you need further assistance.

also another thing it lets me login to my alt accounts but not my main account so now im just confused