Logging problem please fix it

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AlexioNicolas, just happens with Fortnite or with some other game?

Try the procedures below to see if you can log in to the game.

The first is a cache cleanup:

1. Go to xbox press and hold the XBOX power button on your console for 10 seconds until it turns off

2. Wait 10 seconds for it to turn off

3. Wait 1 minute with it off

4. Turn it back on

MAC Address

Settings » Network Settings » Advanced Settings » Alternate MAC Address » Click Clear

Will ask to restart the console.

After that try to re-enter the game.

Regards,

Hello again Alexio, first I rebooted your home modem/router and then follow the procedure below.

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note:

-You need to know the email and passwords of your accounts when performing this reset.

Still dosent work 😪😪

It also won't let me log in to Xbox.com. Please help fix this problem!

I haven't...i am in the uk but have just noticed there are options on the support page for speaking to an ambassador or microsoft support so i will try them next.

Thanks for getting back to me )