Logging my son into his account

Hey QueenAthena

Thank you for taking the time to post this on the Xbox Forums. We understand that your son is experiencing difficulties with being able to sign into their account.

I would recommend
removing the account first, and then performing a
power cycle on the console.

Once this is done, you should be able to add your account back to your Xbox once more, and it should allow you to sign into your account once more, if you have already followed any steps provided for you when you began experiencing this issue.

Give this a try and let us know if this works for you!

Hi again,

I have already done this without success.

Xbox 1

= Son 1 Xbox and set to Home Xbox

= My profile is on here as well as Son 1s profile

Xbox 2

= Son 2 Xbox

= My profile is on here as well as Son 2s profile.

Son 1 plays on xbox 1 on his profile and game says you must log in to the account that downloaded the game.

So he logs into my account....Games work

Son 2 plays on xbox 2 on his profile says you must log in to account that downloaded the game.

Log into my account, games work for son 2, but son 1 Now can't play the games

I am logged into my son's laptop with my son's Microsoft account. I opened the Microsoft Store app, and on the top right side it displays his icon, indicating we are signed in under his account profile. How do I log out of the Microsoft Store, and log in to the store again with my account?

Me and my son can't log on either. My son deleted his account and now cant get it back.

Update: I just logged into my Older son's epic account as him and his account is linked properly to his xbox account. my younger son's account is still giving the error message I stated earlier.