Logging into account that has a deleted email

Tommy Branyan · Aug 17, 2022

I am trying to log into my Microsoft account on Minecraft and I know I have already made an account for it. The thing is I used my school email and now that I am not going to that school anymore I cannot access the email. Is there a way for me to change the email for it? I have tried using my phone number, but it keeps saying “This phone number doesn’t look right. “

:)

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Tommy

Sorry to hear that, you can try asking your school to see if they can re-activate that email.

If not and if verifying your phone is not working for you the next step will be fill the account recovery form to see if you can recover and reset your account details in that way:

https://account.live.com/acsr

In cases like this no one Microsoft agent can assist you with this process / tell your the specific email / modify or share account details due to privacy and security policies

Hope it helps, if you have further questions feel to ask

Greetings from another Microsoft user

A Lonely Lamma

I'm having a similar problem, my main account has a deleted email on it and I went to go log into xbox.com with my main account and it said that my account has been blocked because they think someone was using it to send spam and that they needed to send
an email to my deleted email adress to verify that it was me and I cant recover my email account back because its been more than 6 months of it being deleted.

AdverseCoot537

Hey maxen. The Microsoft support are completely un-contactable. I have the same problem and need a solution please, but the request forms will not send. This has been hapening for a while now. Is there a way to get the forms to work?

maxen

Hello Shard,

In this situation it would be best to speak with phone/chat support who would have a better ability to help you out:

support.xbox.com/contact-us

Select either 'chat with Xbox support' or the phone option.

Mitch Radtke

No. I am able to sign into my Xbox live account using the log in info. But the email itself has expired/been deleted a long time ago so I can’t log into the email itself. So when I want to access/change my account info and it asks me to log into my email and find the verification code, I am unable to do so. Again, I know all the info for the old expired email, I just can’t log into for the verification codes because it’s expired

Logging into account that has a deleted email