Logging in issue Xbox One

Hi,

To eliminate the possibility of an issue on the console's end, please try logging in to your profile at account.xbox.com in an incognito window on an alternate device.

Once you can successfully log in to the profile, we'll be a better position to attempt logging in on the Xbox.

I hope this helps!

Hi. Thanks. I have tried that. I can log into the console and login using a browser with two different email addresses/password combos, but i can’t find my original profile/gametag and achievements. One of the emails has to be my original account, but both
are coming up as new profiles.

Would it be because I reset my Xbox?

The only other thing that you can do is if you know the gamertag for your account you can contact xbox support by going to support.xbox.com/contact-us and if they can verify ownership of the account they can give you the email address that is actually
attached to the gamertag.

Hi,

To eliminate the possibility of an issue on the console's end, please try logging in to your profile at account.xbox.com in an incognito window on an alternate device.

Once you can successfully log in to the profile, we'll be a better position to attempt logging in on the Xbox.

I hope this helps!

Hi NLIT,

We split your comment from this
thread and made a new thread for you since everyone should be creating new threads on the forums when you need some assistance. That way we can tailor support specifically to you and the original poster is not getting notified when their question was already
answered.

I recommend removing the account having issues, powercycle the Xbox, and then re-add the profile after it reboots. Go to your Account settings and select "Remove accounts" and then select the profile and confirm. Go ahead and do a
hard restart and power cycle. Hold down the power button on the console
for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and turn on the Xbox. Open the guide when it reboots and scroll to the Sign-in tab and then select "Add new".

If that doesn't help then you will need to try out a soft factory reset.

1. Press the Xbox button to open the guide.
2. Select System > Settings > System > Console info.
3. Select Reset console.

Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
network during the reset.

Let us know the results!

I used to have the same issue, i kept restarting it in till it worked so i would recommend to keep restarting it or leave it fully off for about 1-2 hours.