logged out of email and xbox

Hi Andreas, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Thank you for reaching out to the Microsoft Community.

I'm sorry you're experiencing this problem. I understand how important recovering your account is to you.

The account recovery form can only be used if two-step verification isn't turned on.

If you did not have 2FA active on the account, and the account was not deleted due to inactivity, you will need to try the Account Recovery Form: https://account.live.com/acsr

Detailed steps on how to use the Account Recovery Form can be found here: https://support.microsoft.com/office/b19c02d1-a782-dee6-93c3-dc8113b20c42

Microsoft takes account security very seriously, that's why Account Recovery is an automated process with no human influence. If you don't have the correct information, you may not be able to get through account verification using the Recovery Form.

The Account Recovery Form requires adequate information to prove that you are the owner of the account. The Account Recovery Process can be a time-consuming process, but providing as much info as possible from the start of the process will increase the possibility of being verified by the automated process. You'll need to keep trying until you're verified by Microsoft.

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

It's important to note that Microsoft Support will not be able to grant you access to your account, you will be sent back to the Account Recovery pages that have been linked above.

If your Microsoft account recovery request was not granted or was unsuccessful, please click the attached link for more information: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

While it might not be the outcome you are looking for, if you’re unsuccessful in recovering your account, then you will need to create a new Microsoft account. You can do that by clicking this link: https://signup.live.com/

Let me know if you need more help.

Regards,

Rodrigo

Hello Hugo!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

I'm sorry about this situation, Hugo. Unfortunately there is no method to track which email this would be.

What you can test is to check on websites or applications, if this email is registered in these places, I believe this is the best tip at the moment.

I wish you luck hugo, I hope you find it.

Best Regards

Hello, first it's a pleasure to be able to help you today.

My name is

Hello Moxkett , unfortunately to recover an account you must know the email, Skype name or a phone number if you have placed as Login.

If you remember, try to recover the account by filling out the form below.

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Regards,

You may want to try the points mentioned in this link on how to find your Microsoft account lost email: https://support.xbox.com/en-US/help...t Forgot your account?,or email will be shown.

In this case, I would highly recommend trying the recovery form: https://account.live.com/acsr