Logged into another customer's Netflix account

Discus and support Logged into another customer's Netflix account in XBoX Games and Apps to solve the problem; My wife and daughter were just watching a film through Netflix on our Xbox One an hour ago. They shut it all down and when I started it up again 15... Discussion in 'XBoX Games and Apps' started by Pat, Apr 23, 2016.

  1. Pat
    Pat Guest

    Logged into another customer's Netflix account


    My wife and daughter were just watching a film through Netflix on our Xbox One an hour ago. They shut it all down and when I started it up again 15 minutes ago, it came up with a different customer's Netflix account.

    Instead of asking which of my family members was watching, it listed names I had never seen before with avatar photos I had never seen. When I continued into Netflix, all of the movies and shows it was showing me were unfamiliar.

    When I went into the account settings, it showed the other customer's email address.

    I called Netflix and they said they had only seen this happen one time before and when it happened it was a problem with Xbox Live. They also suggested the possibility my Xbox Live account was hacked, which I kind of doubt but is an alarming possibility.

    All went back to normal after signing out and signing in again, although even when I did that it had the other customer's email address show up, which I had to clear and reset to mine to log in.

    So.... What's up with all of that?

    :)
     
    Pat, Apr 23, 2016
    #1
  2. Meridius
    Meridius Guest
    Netflix and Amazon Prime, one account 2 xbox. Help

    Just logged out of my live and retried Netflix says I need to log into Xbox live ? Do you all have home option selected on one Xbox or something

    I have a password logging on my live account but that should not matter

    And yes Netflix asks to sign into live when I try to use it. I have tried to remove Netflix signed out of live and tried to reinstall it but again asks to sing into live
     
    Meridius, Apr 23, 2016
    #2
  3. MR GUJU
    MR GUJU Guest
    Netflix and Switching Users on Xbox Problem

    I am logged into my netflix on my Xbox One S. Whenever someone uses a different account besides my xbox account, they can still access my netflix. How do I make it so that only my xbox account is able to access my netflix account?
     
    MR GUJU, Apr 23, 2016
    #3
  4. Pat
    Pat Guest

    Logged into another customer's Netflix account

    Much of this mystery was resolved when my teen daughter told me a friend had logged into Netflix on our Xbox "a while ago". Why it showed our usual account to us for several weeks and then decided to show us logged into the friend's account last night is
    still puzzling, but I'm no longer worried about hacks.
     
    Pat, Apr 24, 2016
    #4
  5. Pat Win User

    Logged into another customer's Netflix account

    Much of this mystery was resolved when my teen daughter told me a friend had logged into Netflix on our Xbox "a while ago". Why it showed our usual account to us for several weeks and then decided to show us logged into the friend's account last night is
    still puzzling, but I'm no longer worried about hacks.
  6. Trevor-3BD03930-121D Win User

    One Gold account, 2 Xbox's?

    Well from your question there are two totally different scenarios. One possible solution if you were to be playing Call of Duty for example, and your wife wanted to watch Netflix, might be to create another Xbox Live account (yes, you will need to purchase
    a Gold subscription) for your wife to use. While you are playing games in the living room, your wife can log on to the second account, then log in to your Netflix account (you only need one Netflix account for this.) But I also see you have another problem,
    if you wanted to watch Netflix in the living room, and your wife wanted to watch a different program on Netflix in the bedroom. For this to happen, you would need not only 2 Xbox accounts but also 2 Netflix accounts.

    I hope I helped.
  7. auburnlaw Win User

    Day seven, still locked, still have a vulnerable credit card

    As for changing account settings, why? EVERYTHING IS LOGGED!!!!!!! They KNOW that they do not have to look at anything after the day I reported the hack.

    Netflix. My wife once did something dumb with our Netflix account. Their customer service returned control and access to me in the space of one five minute phone call.
  8. Drop Dead Ken Win User

    Another R802-101 Issue

    Do you have another gamertag you could try and access the Netflix app with? I think your best bet might be to contact Microsoft customer service or Netflix customer service if you have not done so already. I'll keep trying to research this a little more
    also.

    Netflix customer support:1-866-579-7172
  9. ReeceLad Win User

    How do I change my PC gamer pic that was created 7/12/12 user name buffyfan97?

    Hi Savannah13,

    To change you gamerpic for your xbox account, the easiest method is to log into your account via account.xbox.com

    Once logged in click Customize > Change gamerpic. You will then be able to select another picture.

    Regards
    Reece
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Logged into another customer's Netflix account

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