log in screen says my account dosent exist when it does bc i still get emails sent from the...

Discus and support log in screen says my account dosent exist when it does bc i still get emails sent from the... in XBoX Accessibility to solve the problem; i try to sign into my microsoft account but it says it dosent exsit but i rember the exact email that i used for it and plus the xbox account that was... Discussion in 'XBoX Accessibility' started by Bombskiez, Jun 14, 2023.

  1. Bombskiez
    Bombskiez Guest

    log in screen says my account dosent exist when it does bc i still get emails sent from the...


    i try to sign into my microsoft account but it says it dosent exsit but i rember the exact email that i used for it and plus the xbox account that was used with the email is still active, and i still get promotion emails sent to my gmail inbox from my xbox account that had my gmail account connected to the Microsoft account. so i made a new account with the same gmail i used for the last microsoft account and it just made a whole new xbox account

    :)
     
    Bombskiez, Jun 14, 2023
    #1
  2. Ronnieee Win User

    log in screen says my account dosent exist when it does bc i still get emails sent from the account to my gmail

    I see. If that is the case, your Gmail email has not been the primary email for that Microsoft account before because this cannot create a new account if it was tied up to that account you were trying to get back. Those are the only options we have for recovering it, unfortunately.
  3. Ronnieee Win User

    log in screen says my account dosent exist when it does bc i still get emails sent from the account to my gmail

    Hi there! This is Ronnie, an independent advisor.

    Nice to meet you and I hope you are having a great day!

    I understand you need help with your account problem.

    Just a heads up that your Microsoft account before may have your personal email as a contact preference but your Microsoft email might be different because you cannot create a new account with that email if you already had that as a Microsoft account.

    You must have been using a different email as log in to your Microsoft account.

    Try using the recovery option here:

    https://account.live.com/username/recover

    Check if you can try getting a hint of your Microsoft email so you can try to get it back.
  4. Bombskiez Win User

    log in screen says my account dosent exist when it does bc i still get emails sent from the account to my gmail

    that didnt help either i look in my gmail for any emails from xbox and im getting it from the account im trying to get bacfk and the new account that i made with my gmail account
  5. Ronnieee Win User

    log in screen says my account dosent exist when it does bc i still get emails sent from the account to my gmail

    Sorry to hear that. It definitely means you have another email attached to that other Microsoft account and your gmail is just a preference for contact. This is the only way we can try to recover that.

    You can check this link for guide and tips:

    https://support.microsoft.com/en-us/account-bil...
  6. Bombskiez Win User

    log in screen says my account dosent exist when it does bc i still get emails sent from the account to my gmail

    that didnt help it just brought me to the new email i made
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log in screen says my account dosent exist when it does bc i still get emails sent from the...

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