Log in & parental controls

it will be down to the parental controls. will need the parent in charge of the account to log into the xbox family safety and change the setup.

Hi, try going to Outlook.com and log out from there, that should usually log you out of your Microsoft Account and let you log into Xbox.com with another account. The issue seems to be that your account is a child account and needs parental permission which
will require parental credentials entered to let you use the account further.

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Here is some more information about parental controls: -

support.xbox.com/.../xbox-live-parental-control - Parental control setup & information

support.xbox.com/.../microsoft-account-faq - Remembering lost email and password

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Hope that helps, post back if you need more help.

On your computer log in to it and take off the parental controls, to make the xbox a trusted device.

Hi,

Only via https://account.microsoft.com/family/ and also privacy settings you want to enable or not for your children > https://support.microsoft.com/help/...ety-and-privacy-settings-for-parents-and-kids

Regards

The only way it can be turned off is if someone does that. Do you have a
passcode on your account or your sons? If you have the
family gold plan you can review game reports via the family center on xbox.com Those report will show you how long they play and what games.