Log in account and profile issue

Greetings Classic G,

Let me see what I can do to help:

• Is this your first-time logging into any Xbox?
  

This sounds like you were assigned a random username which happens when your account is first created. You have the option to change this username for free: Change Gamertag | Xbox Support

If this is not your first time signing in, then I would recommend double checking your account info. Specifically, your log in email. If the system picks up that there is no Microsoft Account associated to the email you typed in, then it will go through the account creation process and give you that randomly assigned gamertag.

If you need help recovering your Microsoft/Xbox account, please reference the following article: Account Recovery | Xbox Support

Let us know if this worked! If you have a different concern kindly create a new thread using this link - Create a new question or start a discussion.

Sincerely,

Staniel

Xbox Employee

And as always, if this helped answer your question, please help the community out and mark it as such below!

Hello NicholasNorton1,

Sorry for the issues you are facing with your account.

I would ask you if you could try to login on www.xbox.com or www.microsoft.com first to check if you are able to login properly with your account.

Depending on what the answer is, we can proceed in one way or another.

Hope to hear of you soon,

Mmmmm.....

Seeing an increase with this particular issue.

Have you tried to log out of your account/profile, then restarting your pc and logging back in?

That is the account that I used to make the purchase. OK, if I log in to my MS account, that account has the purchase history, if I then switch over to my Xbox profile, staying in the MS account. That is the same profile that appears when I log in, for the refund process! It's the same account!!!

Is that the issue, that my MS account is linked with the wrong Xbox profile, do I have another mysterious Xbox profile that I don't know about?

I can log onto the xbox website. How dioes this help in relation to the xbox console?