Locked out

Discus and support Locked out in XBoX on Consoles to solve the problem; how do can I reset my family password if I forgot it and I don't remember the answers to the questions f247e9e1-63f5-42d3-a431-ad0a9803e233 Discussion in 'XBoX on Consoles' started by Hype Entity, May 12, 2017.

  1. Hype Entity
    Hype Entity Guest

    Locked out


    how do can I reset my family password if I forgot it and I don't remember the answers to the questions

    :)
     
    Hype Entity, May 12, 2017
    #1
  2. ngocphi
    ngocphi Guest
    Locked out

    call support and open an unauthorized access case
     
    ngocphi, May 12, 2017
    #2
  3. Skull2318
    Skull2318 Guest
    Locked out

    I had the same problem and to answer your question I signed out of xbox live and turned off my xbox and the next time I got something free it was fine
     
    Skull2318, May 12, 2017
    #3
  4. gds1972
    gds1972 Guest

    Locked out

    Hi

    You will need to contact the support team directly using the link below and they should be able to help to unlock your console for you. You will need to use the option of Request a call from support or Chat with Xbox Support.

    http://support.xbox.com/contact-us
     
    gds1972, May 12, 2017
    #4
  5. Beaver Jones Win User

    Locked out

    Yeah, that's what I can't use and there is no other option listed for contacting support.
  6. Beaver Jones Win User

    Locked out

    Is there some other way to contact someone about this issue as I can not use the chat on this comp and I would like some sort of way to resolve this.
  7. gds1972 Win User

    Locked out

    Hi

    You will need to contact the support team directly using the link below and they should be able to help to unlock your console for you. You will need to use the option of Request a call from support or Chat with Xbox Support.

    http://support.xbox.com/contact-us
  8. Legends Future Win User

    locked out

    Please don't post personal information in the forums
  9. 1JayMax Win User

    Locked out

    Hi johnjache1,

    Thank you for coming to the forums for help. Sorry to hear that you've been locked out of your account. Can you provide a little more information so we can attempt to help you resolve the issue such as which platform you're attempting to log in from?
Thema:

Locked out

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